Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Hotel Front Desk Clerk!

Are you passionate about providing exceptional customer service in a vibrant hospitality environment? The Hampton Inn by Hilton Downtown Winnipeg is looking for enthusiastic individuals to join our team as a Hotel Front Desk Clerk. If you thrive in a fast-paced setting and enjoy interacting with guests, this is the perfect opportunity for you!

About the Role

As a Hotel Front Desk Clerk, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming atmosphere. Your responsibilities will include:

• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and local points of interest
• Resolving guest complaints and claims
• Calculating charges and processing payments upon guest departures
• Maintaining an inventory of vacancies, reservations, and room assignments
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Delivering requested wake-up calls
• Performing light housekeeping and cleaning duties
• Providing outstanding customer service

Work Setting

This position is situated in the hospitality industry, specifically within a hotel, motel, or resort environment. You will be part of a dynamic team dedicated to ensuring our guests have a memorable stay.

Requirements

To be successful in this role, you should meet the following criteria:

• Work Term: Permanent
• Work Language: English
• Hours: 16 to 32 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Previous experience is an asset or equivalent experience

Skills and Qualifications

We are looking for candidates who possess:

• Attention to detail
• Ability to work in a fast-paced environment
• Capability to stand for extended periods
• Ability to work under pressure
• Client focus and dependability
• Excellent oral and written communication skills
• Flexibility and judgment
• Organizational skills and reliability
• Team player mentality and resourcefulness

Computer and Technology Knowledge

Familiarity with the following is essential:

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet applications
• Internet navigation

Work Conditions

This role requires:

• Attention to detail
• Ability to thrive in a fast-paced environment
• Standing for extended periods
• Working under pressure

Screening Questions

Before applying, please consider the following:

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Compensation

The hourly wage for this position is $16.50.

Why Join Us?

At the Hampton Inn by Hilton Downtown Winnipeg, we believe in fostering a positive work environment where our team members can thrive. Join us and be part of a dedicated team that values hard work, commitment, and exceptional service!

We look forward to welcoming you to our team!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.