Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Technical Support Specialist – Information Technology (IT)

Company: VMG Strategic Technology

Location: Bedford, NS

Salary: $26.00 to $29.50 hourly (to be negotiated)

Work Term: Permanent

Hours: 37.5 hours per week

About the Role

Are you passionate about technology and helping others? VMG Strategic Technology is seeking a dedicated Technical Support Specialist to join our dynamic team. In this role, you will be the go-to expert for users experiencing difficulties with their computer systems and networks. Your expertise will not only help resolve issues but also enhance the overall user experience.

Key Responsibilities

• Provide access to computer networks and report on system performance.
• Respond to user inquiries and difficulties with computer systems.
• Consult user guides and technical manuals to research and implement solutions.
• Offer advice and training to users based on identified challenges.
• Maintain a log of problems and solutions for future reference.
• Participate in the redesign of applications and software.
• Supervise a small team of technical support workers.
• Set up equipment for employee use, ensuring proper installation of cables and software.
• Perform web-server backup and recovery operations.
• Deliver exceptional customer service and manage incidents effectively.
• Evaluate and install computer hardware, networking software, and operating systems.
• Install software as needed.

Supervision

• Supervise 1 to 2 technical support staff members.

Required Qualifications

• Bilingual (English and French)
• Education: College, CEGEP, or other non-university certificate or diploma (3 months to less than 1 year)
• Experience: 1 to 2 years in a similar role or equivalent experience.

Technical Knowledge

• Proficient in Android, iOS, MAC, Linux, and Windows operating systems.
• Familiarity with networking software, hardware, and security.
• Knowledge of programming languages such as JavaScript, C++, and PHP.
• Experience with Zendesk, .NET, and various enterprise applications.
• Understanding of ITIL and web-server operations.

Work Environment

• Fast-paced environment with tight deadlines.
• Attention to detail is crucial.

Personal Attributes

• Client-focused with excellent interpersonal skills.
• Strong oral and written communication abilities.
• Organized, efficient, and able to multitask.
• Demonstrates initiative, judgment, and honesty.
• A true team player with effective time management skills.

Benefits

Health Benefits

• Comprehensive dental plan.
• Health care plan.
• Vision care benefits.

Financial Benefits

• Gasoline reimbursement.

Other Benefits

• Employer-paid learning and training opportunities.
• Paid time off for volunteering or personal days.
• Team building opportunities to foster collaboration.

Are You Ready to Make an Impact?

If you are excited about technology and helping others, we want to hear from you! Join VMG Strategic Technology and be part of a team that values innovation, collaboration, and excellence.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.