Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a User Support Technician!

Company: Hanatech IoT Inc.

Location: Halifax, NS

Job Category: Information Technology

Salary: $52,500.00 annually

About the Role

Are you passionate about technology and helping others? At Hanatech IoT Inc., we are looking for a dedicated User Support Technician to join our dynamic team. In this role, you will be the go-to person for users experiencing difficulties with their computer systems and networks. Your expertise will help ensure smooth operations and enhance user satisfaction.

Key Responsibilities

• Provide access to computer networks and report on the performance of systems.
• Respond to user inquiries and difficulties, offering effective solutions.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Offer advice and training to users based on identified challenges.
• Maintain a log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and software.
• Supervise other technical support workers within the team.
• Provide business systems, network, and Internet support to users.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Perform web-server backup and recovery operations.
• Deliver exceptional customer service and manage incidents effectively.
• Evaluate and install computer hardware, networking software, and operating system software.

Required Qualifications

Education

• Bachelor's degree in Computer Engineering or a related field.

Experience

• 3 to 5 years of relevant experience in a technical support role.

Computer and Technology Knowledge

• Proficient in Android, iOS, Linux, Unix, and Mac OS.
• Familiar with networking software, hardware, and security.
• Knowledgeable in file management software, security software, and mail server software.
• Experienced with communication software, project management software, and MS Office.
• Understanding of TCP/IP, wireless networks, and cloud technologies.
• Familiar with Amazon Web Services (AWS), virtualization, and Internet of Things (IoT).
• Proficient in Unix Shell Scripting and firewall management.

Additional Information

• Parking available for employees.
• Permanent position with a work duration of 165 hours per month.
• Work language: English.

Screening Questions

• Are you available for shift or on-call work?
• Are you willing to relocate for this position?

If you are ready to take on this exciting opportunity and make a difference in the world of technology, we encourage you to apply and join our innovative team at Hanatech IoT Inc.!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.