Brand Concierge

About this opportunity:As a Brand Concierge at our Flagship store in Southgate Mall, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing family. Here are some more details of the role:

• Focus on relationship selling, building a client base and offering exemplary customer service.
• Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
• Support the operations of the store including but not limited to receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
• Support other tasks as outlined by the Floor Lead during your shift.

Key skills you’ll bring to the team:

• A high school diploma or in progress/completed post secondary education, we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Exceptional communication skills, both written and verbal.
• The ability to think on your feet.
• A flexible schedule that will allow you to work daytime, evenings and weekends.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day to day operations.
• Opportunities to travel with our team as we operate Pop Ups throughout the region.
• Mid Year and Yearly reviews to highlight development opportunities, and possible areas of growth within the company.
• A competitive wage and a discount on our product!
• The opportunity to get involved in tasks related to areas of the business that are of interest to you.

Availability and Hours:

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Part time Hours