Manager, Medical Writing & Design Services

About MetrixMetrix provides strategy and design solutions that make change happen. We’re a Toronto-based agency that provides services in relation to Learning & Development and Healthcare Marketing. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions. From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit. We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role. We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality. We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process. We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include Flexible Fridays, benefits from day one, RRSP Matching, extra paid time-off allotments, career development opportunities, and more. All interviews will take place over the phone/video.
Our ValuesPeople FirstAccountable AlwaysStrength through DiversityTime MattersA Step Ahead
Role DetailsWork Location: Toronto, ON – Remote-FirstCompensation: $46-48 per hour. This role is eligible to participate in our profit-sharing bonus program.Reports to: VP, Innovation & Client ServicesEmployment Type: This is a 12-month full-time fixed-term employment contract role. Based on the project needs and other various factors, there is a strong possibility of extension.Existing Vacancy Disclosure: This posting is for an open vacancy that Metrix is currently looking to fill, following the timelines of the hiring process.Use of Artificial Intelligence (AI) Disclosure: No AI will be used to screen, assess, and/or select applicants.
Your RoleAs Metrix continues to grow, we’re looking for someone to contribute to our client-facing medical writing team. As a Manager, Medical Writing & Design Services, you’ll lead healthcare-focused projects, write, edit, and quality-review scientific content, and manage relationships with clients, vendors, and project teams. You’ll bring experience consulting with healthcare and pharmaceutical professionals, along with strong problem-solving skills and the ability to navigate ambiguity with confidence.We’re looking for an experienced consultant and project manager who is passionate about clear, effective communication in an agency setting. You’re confident in managing projects from start to finish and have experience designing and developing complex deliverables.With a strong client focus and commitment to excellence, you’ll help ensure our deliverables support each client’s objectives. You’ll also bring experience managing project team members and mentoring project teams. You’ll be able to think on your feet, quickly learn new content areas, and bring a genuine passion for learning, training, and development.
What You’ll Be DoingAccount & Project Management· Understand and identify each client’s objectives, and consult with them to recommend solutions that will have impact· Contribute to growing accounts by identifying opportunities, supporting proposal development, and participating in sales presentations and referrals· Lead project team meetings both internally and externally · Work with clients and team members to identify and agree on project goals, roles, responsibilities, timelines, work effort and risk mitigation· Monitor project timelines, deliverables, and project-scope · Act as a single point of contact for project leader in client organization· Follow company best processes, practices and tools and support usage within the project teamConduct Front-End Analysis· Conduct front-end analysis (target audience analysis, technology assessment, content-audit, etc…) and use results to design and develop client solutions· Conduct focus groups, subject-matter expert interviews, and/or develop a survey as part of your needs assessment when appropriate Design & Develop Client Solutions · Manage your project team’s performance throughout the project (often managing multiple projects at a time)· Design and develop client solutions for a range of therapeutic areas and target audiences· Ensure referencing is complete to client and regulatory standards· Develop implementation and evaluation plans· Ensure overall quality of your work and the work of others in terms of accuracy, consistency, writing style and visual design· Interpret and incorporate feedback from colleagues and clientsImplement & Evaluate Learning, Training, Development Initiatives · Develop implementation plans and materials for launch and rollout · Develop the evaluation plan and tools for the project Leadership, Coaching, and Collaboration · Mentor, coach, and inspire your direct project team reports, and peers· Collaborate effectively with colleagues and clients · Demonstrate visible commitment to Metrix’s mission, vision, values, and business goals
Your Qualifications · Master’s Degree in the life sciences required· Minimum of 5 years in a medical communications or medical marketing agency; experience coaching and managing people · Expertise and experience in project and client management required· Relationship building skills; demonstrated history of building trust with internal and external stakeholders · Demonstrated ability to manage multiple projects at the same time, and to work independently and collaborate in a high-performance team environment with demanding deadlines · Demonstrated skills in critical thinking and Design Thinking practices · Experience working with or consulting to large or complex organizations· Demonstrated ability navigating ambiguity and problem-solving capabilities