Tenant Services Coordinator

TENANT SERVICES COORDINATORCalgary, AB | Property Management | Commercial Real Estate Love building relationships, solving problems and creating a great tenant experience? Join Hopewell as a Tenant Services Coordinator supporting a busy Calgary commercial real estate portfolio. THE OPPORTUNITYHopewell Development is looking for a Tenant Services Coordinator to support a dedicated Calgary office portfolio of approximately 170 tenants.
Reporting to the Property Manager, you’ll be a key point of contact for tenants and help keep service requests, communications, amenities, events and day-to-day needs moving. This is a highly visible, service-focused role for someone who enjoys building relationships, staying organized and making sure things actually get done. WHAT YOU’LL DO

• Serve as a primary day-to-day contact for tenants, responding to questions, concerns and requests professionally and promptly.
• Coordinate tenant service requests and work orders, ensuring they are documented, assigned, tracked and followed through to completion.
• Build strong tenant relationships and proactively follow up to confirm issues have been resolved.
• Coordinate tenant amenities, meeting and conference spaces, bookings and related communications.
• Plan and support tenant events, seasonal programs and other engagement initiatives.
• Support tenant communications, property promotions, digital content and social media.
• Maintain accurate tenant information, contact lists, manuals, notices and other tenant-facing materials.
• Support tenant onboarding and offboarding, including moves, access and building services.
• Coordinate with Property Management, Operations, Project Management, contractors and service providers to support tenant needs and minimize disruption.
• Track tenant insurance certificates and assist with other lease administration requirements.
• Support correspondence, meetings, reporting and other property management administration.
• Identify recurring issues and opportunities to improve the overall tenant experience.

WHAT WE’RE LOOKING FOR ON YOUR RESUME

• Experience in tenant services, property management, customer service, hospitality, office administration or another service-focused environment.
• Strong administrative, coordination and follow-up experience.
• Experience managing multiple customers, tenants, stakeholders or priorities at once.
• Commercial real estate or office property experience is an asset.
• Experience with events, marketing, social media or communications is an asset.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint and Teams.
• Experience with Canva or similar communications tools is an asset.
• Post-secondary education or an equivalent combination of education and experience.
• Valid driver’s licence.

WHAT WE’LL BE LOOKING FOR IN THE INTERVIEW

• A genuine service mindset and interest in creating a great tenant experience.
• Strong communication and relationship-building skills.
• Evidence that you take ownership and follow things through to completion.
• Strong organization and the ability to manage competing priorities without losing the details.
• Good judgment about what you can solve independently and when to escalate.
• The ability to remain professional and solution-focused when something goes sideways.
• Resourcefulness and initiative when the answer is not immediately obvious.
• A collaborative approach to working with internal teams, vendors and contractors.

HOURS OF WORKHopewell’s core hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. local time, with one hour of flexibility on either end. Occasional flexibility outside core hours may be required to support tenant events or portfolio activities.
WHY HOPEWELL?Hopewell is an established real estate development organization with a strong reputation and a practical, collaborative culture.
We offer competitive compensation, a comprehensive benefits program, paid vacation and the opportunity to build your career with an experienced team in commercial real estate.You’ll have the chance to take ownership of your work, build strong relationships and make a visible contribution to the tenant experience across the portfolio.
HOW TO APPLYHopewell Development is working with our recruitment partner, Elevated HR Solutions, to support candidate screening for this role. To apply, please upload your resume through the posting.
Hopewell is committed to inclusive hiring practices and welcomes applications from qualified candidates with diverse backgrounds, experiences, and perspectives.
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