Freight Team Lead - GTA

About Us FMi is a leading freight forwarding and logistics company. It has provided efficient and reliable solutions to businesses worldwide since 1996, with its HO in Calgary – Western Canada and a presence in Eastern Canada. FMi Logistics delivers dependable and damage-free transportation solutions and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services. https://fmicanada.com/home/https://fmicanada.com/about-us/
Job Summary:
Reporting to the Manager, the Freight Team Lead (LTL) provides day-to-day leadership, guidance, and support to freight coordinators and specialists to help achieve departmental goals. This role fosters a positive, inclusive, and accountable work environment while supporting team development, performance, and continuous improvement. The Team Lead also serves as a key point of contact for customers, addressing inquiries, resolving issues, and working with internal teams and external partners to improve service quality and customer satisfaction.
Job Duties:

1. Lead, coach, and support team members, fostering a positive and collaborative work environment.
2. Ensure daily reports, freight quotes, and customer responses are completed accurately and on time.
3. Calculate, negotiate, and quote competitive Rail Intermodal, FTL, and LTL rates using existing carrier contracts, spot quotes, and freight-matching tools.
4. Coordinate shipments with shippers, consignees, dispatch, and carriers to support timely and issue-free movement of freight.
5. Monitor shipments, obtain carrier reference numbers, and support tracking, tracing, and service follow-up.
6. Review carrier charges, resolve LTL disputes and invoice discrepancies, and complete required billing, order closure, and accounting hand-off activities.
7. Manage claims documentation, update tracking records, communicate with vendors through resolution, and forward final payments to Accounts Payable as required.
8. Identify opportunities to grow existing client relationships, improve service delivery, maximize revenue, and reduce operational costs.
9. Contribute to team-based business planning and support freight team and management objectives.
10. Maintain and update Standard Operating Procedures (SOPs) related to client service and freight operations.
11. Perform additional duties as required.

Education and Experience Requirements:

• Post-secondary education is preferred; equivalent direct work experience will be considered.
• Transportation, logistics, freight, or supply chain education and knowledge are considered a strong asset and may be reflected in compensation.

Qualifications/Skills:

• MIN 5 years related experience in transportation or other related logistics and supply chain experience.
• Ability to work with deadlines and prioritize workload.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).
• The ability to train, encourage and motivate staff through excellent verbal and oral skills.
• Proficient in intermediate selling and negotiation skills.
• Experienced in invoice resolution and adjustment.

Are You a Good Fit? Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today! Job Type: Full-time, Permanent Schedule:

• 8-hour shift
• Monday to Friday
• In-person

Benefits:

• Company events
• Comprehensive Health and Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Personal paid time off
• Paid Sick Leave
• Paid Study Leave
• Tuition reimbursement

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• GTA/Ontario: reliably commute or plan to relocate before starting work (required)

Experience:

• Min. 5 Years