Fitness Experience Supervisor

Job SummaryThe Fitness Experience Supervisor will be responsible for oversight into all things related to the member experience, whether that is programming or understanding the needs/wants of equipment and fitness machinery. Work with the Fitness Manager to make sure all programming is on GameTime, is accurate and has all appropriate information available for members, matches what is in the Recreation Guide, and can recall information to provide exceptional customer service. Will be the first point of contact for inquiries or concerns and be involved in the resolution of those events.The applicant must be available to work at minimum 30 hours per week with evening and weekend availability.
Duties and Responsibilities

• Update room schedules and communicate with staff when programs, classes and events are running, provide set up assistance as required.
• Use club programs, such as GameTime, to make fitness programming available for registration, help with court bookings for classes and events.
• Establish and recreate staff standards for member engagement and interaction.
• Help with administrative duties and tasks, such as stat attendance tracking, member usage, etc. for all fitness classes and areas, as well as other recreation areas.
• Create social media/club content to raise engagement in fitness areas and create opportunity for community participation in events related to health, wellness and fitness.
• Aid Fitness Manager and Fitness Experience Supervisor in tasks unrelated to member experience.
• Provide exceptional service while visible in fitness areas/establish positive relationships with members.
• Perform managerial tasks when needed (such as payroll, working in conjunction with other departments around the club, etc.).
• Be present and accounted for during special events in the club for all departments.
• Open availability to work daytime, evenings and weekends.
• Other duties as required.

Qualifications

• Diploma or Degree (or in process of completing) in a related field such as Exercise Science, Physical Education, Kinesiology, or Recreation
• Current CPR and First Aid
• Previous experience in a gym, fitness or recreation center considered an asset.

Why Work with Us

• Staff meal plans
• Competitive wages
• Comprehensive Health and Dental Benefits
• Training & Development
• Pro Shop Discounts
• Diverse and Welcoming Work Culture

Learn more about us by visiting - https://www.derrickclub.com/Our_Club/Testimonials
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