Manager, Communications

Position type: Full-time, permanent position Location: Within driving distance to Toronto preferred – Open to anywhere in Canada Open: Monday, June 29, 2026 Closing: Monday, July 13, 2026, at 11:59 PM ET. Vacancy Status: Actively hiring for one vacant role Are you a marketing and communications leader who is passionate about using your exceptional communications, marketing, design and leadership skills to make a difference in the lives of women, girls, and gender diverse people? YWCA Canada is seeking a self-motivated and detail-oriented Communications Manager who can effectively multitask, and bring strong content creation skills to impactful integrated campaigns, digital platforms, and storytelling. ABOUT US YWCA Canada is the country’s oldest and largest multiservice women’s rights organization. A secular, registered, federated charity, we work through community action and national advocacy, directly impacting the lives of more than 636,000 women, girls, and gender diverse people each year. We operate the largest network of shelters and supportive housing for women and families fleeing violence, run the largest network of gendered employment programs, and are the country’s second largest provider of non-profit childcare. We also provide other community-based wraparound services for families and youth. SUMMARY Reporting to the National Communications Director, the Manager plays a key role in executing and coordinating the organization’s communications activities across all platforms and channels, in both English and French. This role is responsible for overseeing the creation of compelling and accessible content, supporting communications planning, managing social media and website updates, and contributing to organizational storytelling. The ideal candidate will be a highly organized, efficient and proactive communicator who is comfortable managing multiple communications projects simultaneously. They bring exceptional writing, editing, and digital content skills, along with an ability to translate complex ideas into clear, engaging messages. Working closely with the National Communications Director, the Manager supports the delivery of communications initiatives by producing high-quality content, monitoring performance metrics, maintaining communications systems, and ensuring brand and accessibility standards are consistently applied. This role has one director report: National Officer, Communications, whom the Manager will coach, mentor and manage. KEY RESPONSIBILITIES Operational Leadership & Team Oversight

• Day-to-day management of the communications team and deliverables.
• Quality control of team output, providing constructive feedback and coaching to the Officer.
• Proactively plans work, prioritizes tasks, and ensures team capacity aligns with workload.
• Creates and maintains systems for team communication, document storage, and content formatting.
• Liaises with external vendors to support national office initiatives.
• Ensures tasks and projects are tracked, deadlines are met, and progress is reported.
• Proactively anticipates departmental needs and upcoming priorities, and escalates potential challenges before they arise.
• Ensures alignment between day-to-day operations and department strategy.
• Manages workload and performance of the National Officer, Communications.

Planning & Execution

• With guidance from the Director, develops and executes content calendars for our communication channels, including social media, newsletters, website and more.
• With Director guidance, oversees campaign and Days of Significance planning and execution.
• Oversees creative development and layout for content and communications materials (annual report, strategic plan, resources, materials, more).
• Provides quality control and ensures standards, accessibility, and templates are consistently applied.
• Initiates and leads collaboration and communications planning with other departments.
• Manages the Communications Staff Sector Network meetings (booking meetings, facilitation, ensuring notes are captured).
• Collaborates on requests from other departments and ensures timely follow-up.

Digital & Analytics Management

• Maintains YWCA Canada’s website, social media channels, and online giving platforms; ensures content is accurate, accessible, and updated.
• Monitors media coverage and tracks communications metrics (social media, web analytics, Google Analytics).
• Pulls quarterly stats, publishes reports, and prepares campaign summaries.

Resources & Event Support

• Orders business cards, especially in advance of large events.
• Manages departmental camera and ensures photos are captured at key events and opportunities.
• Maintains communications materials (e.g., print collateral, signage) to ensure they are in good working order and updated as needed.

Travel may be expected 2-4 times per year within Canada.
SKILLS & QUALIFICATIONS

• 5+ years of experience in communications, public relations, marketing, or a related field, supported by relevant post-secondary education or an equivalent combination of education and experience.
• Post-secondary education in Communications, Public Relations, Journalism, Marketing, or a related field, or an equivalent combination of education and experience is considered an asset.
• Experience in a similar position ideally in a non-profit environment or within the women’s rights and/or social justice space.
• Exceptional writing, design, editing, and proofreading skills, with the ability to create clear, compelling, and accessible content for a variety of audiences and platforms.
• Experience creating and managing digital communications, including social media accounts (content planning, scheduling, engagement, and performance monitoring), newsletters, web content, and promotional materials.
• Demonstrated experience working with content management systems (CMS) to update and maintain website content, as well as social media scheduling platforms, email marketing platforms, and analytics tools.
• Proficiency creating visual content using Canva or similar graphic design tools.
• Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively.
• Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) requirements in communications is an asset.
• Fluency in both English and French, including the ability to translate communications content accurately and appropriately for both audiences—is considered an asset.
• Demonstrated commitment to YWCA Canada’s mission, vision, and values, with an understanding and commitment to feminist, antiracist, and anti-oppressive approaches.

YWCA Canada is committed to fostering an inclusive, equitable, and accessible workplace where diversity is valued and respected. We encourage applications from individuals who have experienced marginalization, including Black, Indigenous, and racialized people; newcomers, immigrants, and refugees; women; gender diverse, non-binary, gender-fluid, and 2SLGBTQIA+ individuals; people living with disabilities; and others from equity-deserving communities. If you are passionate about YWCA Canada’s mission and believe you would be a strong fit for this role, we encourage you to apply, even if your experience does not align with every qualification listed.
WORKING AT YWCA CANADA

• Impactful Work: Join a team dedicated to advancing equity and creating meaningful change for women, girls, Two-Spirit, and gender-diverse people across Canada.
• Inclusive Culture: We celebrate diversity and foster a workplace where unique perspectives and lived experiences are valued and respected.
• Equitable pay: We offer a competitive salary that reflects your skills, experience, and contributions.
• Great Benefits: Enjoy benefits that prioritize your well-being and work-life balance:
• Health Benefits: Full benefits from day one for you and your dependents, which include gender-affirming care, and a supplemental $2,000/year healthcare spending account, and telehealth.
• Mental Health Support: Access to mental health professionals, an Employee Assistance Program, and Noojimo, which offers mental health services to Indigenous staff.
• Income Protection: Long-Term and Short Term disability Protection.
• Employer Matching Pension Plan: 5% employer-matching pension after 3 months.
• Professional Development: A professional development stipend, and in addition to other learning and growth opportunities.
• Time Off: 4 weeks of vacation per year, which increase after 3 years of service (to a maximum of 8 weeks), and 18 Wellness and Emergency days
• Holiday Closure and Summer Friday: Summer Fridays in July and August and a 1-week office closure between Christmas and New Year.
• Parental leave top-up: Up to 90% top-up for 15 weeks of maternity leave and 35 weeks of parental leave.
• Flexibility: We understand the importance of flexibility in today's fast-paced world. That's why we offer flexible work arrangements to accommodate your needs and preferences. Whether you prefer to work remotely or at the office or have some flexibility during your workday.

Accommodations We are committed to creating an inclusive and accessible environment. Accommodations are available upon request for candidates and employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We will work with individuals to provide appropriate supports to enable full participation in the recruitment process and workplace.
If you require accommodation at any stage of the application or interview process, or want more information on our accommodation policies, please contact HR at [email protected]. We will work with you to meet your needs in a timely manner.
Some final things to noteThe successful candidate will be committed to working from an anti-oppression, feminist perspective. To uphold our commitment to equity and fairness, we have implemented a non-negotiation policy for salaries and benefits. Negotiating compensation can perpetuate inequalities and biases, leading to disparities in pay based on negotiation skills or personal circumstances. By eliminating negotiation, we ensure that all employees are treated with equity and have access to the same opportunities for compensation. Our office is located in downtown Toronto. We are remote flexible, which means that the team can choose if they work at the office or from home and when. Travel is expected 4-5 times per year within Canada. Application & Interview Process

• Application: Submit your resume on Humi and answer a few questions. Only applications via Humi will be considered, unless related to an accommodation request.
• Phone screen: 30-minute call with HR (for selected candidates) over Teams.
• First interview: 60-minute Teams interview with the 2 members of the team, including the National Director of Communications.
• Assignment: We ask candidates to complete a short assignment (should take no more than two hours to complete). Candidates will be compensated for their time and effort.
• Second interview: 30–60-minute Teams interview with 2 members of the team, including the National Director of Communications.
• Reference check: 1-2 professional references.
• Offer: To uphold our commitment to equity, YWCA Canada maintains a non-negotiation policy for salaries and benefits. Negotiation can reinforce inequities and bias; removing it ensures fair, consistent compensation for all employees.