Women's Crisis Services of Waterloo Region
Kitchener, ON
Fermé
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Détails de l'emploi :
Expérimenté
Position: Prevention and Outreach Team Lead Location: Anselma House in Kitchener and Haven House in Cambridge Hours of Work: 36 hours per week, varied shifts Start Date: TBD Starting Salary: $70, 417 Number of roles: 1 new position, internally and externally posted Status: Full-Time Permanent, Non- union, position of confidence Reports to: Outreach Manager
Agency Overview Women’s Crisis Services of Waterloo Region (WCSWR) empowers and supports women* and children to move beyond violence by providing safe shelter, outreach services, prevention and education. We operate two shelters: Anselma House in Kitchener and Haven House in Cambridge. Our facilities operate on a 24/7 basis, and we pride ourselves in being more than shelter. We also offer a robust region-wide outreach support program which supports families who are experiencing or have experienced domestic violence. We believe that everyone deserves to live a life free from abuse. We foster equity, diversity, inclusion and accessibility to attract, retain, invest, and sustain a psychological safe working environment for all WCSWR stakeholder, with a focus on wellbeing, where people can thrive. *WCSWR supports women, transgender and gender-diverse individuals.
Position Overview The Prevention and Outreach Team Lead is responsible for the day-to-day operational support of the Outreach Program. Reporting to the Outreach Manager, this position provides leadership, coaching, and guidance to Outreach Workers and supports the continuous improvement of outreach service delivery across Waterloo Region. The Outreach Supervisor works closely with the Outreach Manager to ensure effective, accountable, and high-quality support is provided to women and children who have experienced or are experiencing domestic violence. We are looking for a trustworthy, competent, and professional individual who is self-directed, has the courage of their convictions, and maintains a strong focus on client service and feminist practice. The successful candidate will have a positive attitude, a commitment to the agency's mission, and be eager to apply their leadership skills in a dynamic, community-based environment. Key Responsibilities Team Leadership & Supervision• Provide day-to-day guidance and support to Outreach Workers, including the Youth Education program, as well as within prevention and public education efforts • Coach and mentor Outreach Workers to support professional growth and high-quality service delivery • Participate in regular team meetings and contribute to a positive, collaborative team culture • Assist with orientation and onboarding of new Outreach Workers, placement students, and volunteers • Support the Outreach Manager and the Relief and Prevention Programs Manager in performance management processes, including informal feedback and formal supervision • Act as a first point of contact for staff questions, concerns, and day-to-day operational issues
Program Operations• Assist with oversight of Outreach referrals and case assignments in coordination with the Outreach Manager • Monitor service delivery to ensure alignment with the agency's feminist, anti-racism/anti-oppression framework • Support the development and maintenance of program accountability systems and quality assurance mechanisms • Ensure staff maintain client files in accordance with agency policies and procedures • Assist with the review and revision of policies, procedures, and program documentation as required • Monitor and follow up on program statistics and client satisfaction surveys
On-Call & Crisis Response • Participate in an ongoing rotating On-Call schedule as required • Provide direction and support to staff during on-call hours, including high-risk or complex situations • Report high-risk situations, safety/security concerns, client and staff grievances, and serious occurrences to the Outreach Manager in a timely manner • Demonstrate sound judgment and the ability to be decisive in crisis situations
Administrative Duties • Perform administrative and managerial duties as assigned by the Outreach Manager • Attend and actively participate in Service Leaders meetings and agency meetings as required • Maintain current certification in CPR, First Aid, AODA, and WHMIS • Adhere to and ensure compliance with Sections 25, 26 & 28 of the Occupational Health & Safety Act
Community & Organizational Responsibilities • Represent WCSWR professionally in the community and maintain a positive agency profile • Maintain current knowledge of community resources throughout Waterloo Region • Assist in promoting all agency programs and public education initiatives as required • Advocate for clients and the agency as appropriate • Adhere to and model the agency's philosophy, goals, policies, and procedures • Travel between locations in Kitchener and Cambridge as required Skills and Qualifications Education• BSW and/or MSW from a university of recognized standing; MSW preferred, or a commitment to pursuing MSW while in the position • Member in good standing with the Ontario College of Social Workers and Social Service Workers, or commitment to attaining membership
Experience & Skills• Minimum two to three years of experience in the violence against women (VAW) sector, with demonstrated supervisory or leadership experience considered an asset • Thorough knowledge of advocacy, crisis intervention, risk assessment, and safety planning based on the needs of abused women and their children • In-depth feminist analysis of violence against women and a solid understanding of anti-racism and antioppressive frameworks • Ability to coach, mentor, and develop staff; strong interpersonal and relationship-building skills • Knowledge of conflict resolution practices, negotiation techniques, and the ability to facilitate meetings • Strong organizational, time management, and priority-setting skills; ability to manage multiple responsibilities in a dynamic environment • Current and informed knowledge of diverse groups of women and children, including those with disabilities, LGBTQ+ identities, mental health issues, trauma histories, and addictions • Current knowledge of basic criminal and family law, the Child, Youth and Family Services Act, and related legal issues • Sound knowledge of community resources throughout Waterloo Region • Highly developed verbal and written communication skills • Proficiency in computer software including Microsoft Office • Valid Ontario driver's license, valid and sufficient insurance coverage, and access to a reliable vehicle
We do also have some general employment eligibility requirements. • Vulnerable Sector Police Record Check
What makes WCSWR a great place to work? • A full team of staff that are passionate about the cause and about helping others, strong values alignment. • A culture of encouragement and celebration. • Leaders that are committed to continuous improvement and listen to and act on feedback. • A supportive working environment committed to continuous learning and growth. • Internal programs committed to staff wellness, engagement and development. • Competitive salary and a comprehensive benefits package. Our Commitment To Equity & Inclusion • Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer. We welcome and encourage applications from people who identify as Black, Indigenous, 2SLGBTQ+, and all equity-seeking community members. We are committed to a barrier-free recruitment process. If selected for an interview, please advise if you need accommodation for a disability and we will make every effort to accommodate. • We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is being posted internally and externally simultaneously. Preference will be given to qualified internal applicants.
If your experience doesn’t align perfectly with every qualification listed, we still want to hear from you. We know that great talent comes with many different backgrounds, and we are committed to creating an inclusive environment where all employees can thrive. We thank all applicants for their interest. Only those selected for further consideration will be contacted.
This posting is for a new position within the agency.Artificial intelligence may be used to screen, assess, or select applicants during the hiring process.
Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, to Caitlin Ramcharitar, Human Resources Manager at [email protected].
Agency Overview Women’s Crisis Services of Waterloo Region (WCSWR) empowers and supports women* and children to move beyond violence by providing safe shelter, outreach services, prevention and education. We operate two shelters: Anselma House in Kitchener and Haven House in Cambridge. Our facilities operate on a 24/7 basis, and we pride ourselves in being more than shelter. We also offer a robust region-wide outreach support program which supports families who are experiencing or have experienced domestic violence. We believe that everyone deserves to live a life free from abuse. We foster equity, diversity, inclusion and accessibility to attract, retain, invest, and sustain a psychological safe working environment for all WCSWR stakeholder, with a focus on wellbeing, where people can thrive. *WCSWR supports women, transgender and gender-diverse individuals.
Position Overview The Prevention and Outreach Team Lead is responsible for the day-to-day operational support of the Outreach Program. Reporting to the Outreach Manager, this position provides leadership, coaching, and guidance to Outreach Workers and supports the continuous improvement of outreach service delivery across Waterloo Region. The Outreach Supervisor works closely with the Outreach Manager to ensure effective, accountable, and high-quality support is provided to women and children who have experienced or are experiencing domestic violence. We are looking for a trustworthy, competent, and professional individual who is self-directed, has the courage of their convictions, and maintains a strong focus on client service and feminist practice. The successful candidate will have a positive attitude, a commitment to the agency's mission, and be eager to apply their leadership skills in a dynamic, community-based environment. Key Responsibilities Team Leadership & Supervision• Provide day-to-day guidance and support to Outreach Workers, including the Youth Education program, as well as within prevention and public education efforts • Coach and mentor Outreach Workers to support professional growth and high-quality service delivery • Participate in regular team meetings and contribute to a positive, collaborative team culture • Assist with orientation and onboarding of new Outreach Workers, placement students, and volunteers • Support the Outreach Manager and the Relief and Prevention Programs Manager in performance management processes, including informal feedback and formal supervision • Act as a first point of contact for staff questions, concerns, and day-to-day operational issues
Program Operations• Assist with oversight of Outreach referrals and case assignments in coordination with the Outreach Manager • Monitor service delivery to ensure alignment with the agency's feminist, anti-racism/anti-oppression framework • Support the development and maintenance of program accountability systems and quality assurance mechanisms • Ensure staff maintain client files in accordance with agency policies and procedures • Assist with the review and revision of policies, procedures, and program documentation as required • Monitor and follow up on program statistics and client satisfaction surveys
On-Call & Crisis Response • Participate in an ongoing rotating On-Call schedule as required • Provide direction and support to staff during on-call hours, including high-risk or complex situations • Report high-risk situations, safety/security concerns, client and staff grievances, and serious occurrences to the Outreach Manager in a timely manner • Demonstrate sound judgment and the ability to be decisive in crisis situations
Administrative Duties • Perform administrative and managerial duties as assigned by the Outreach Manager • Attend and actively participate in Service Leaders meetings and agency meetings as required • Maintain current certification in CPR, First Aid, AODA, and WHMIS • Adhere to and ensure compliance with Sections 25, 26 & 28 of the Occupational Health & Safety Act
Community & Organizational Responsibilities • Represent WCSWR professionally in the community and maintain a positive agency profile • Maintain current knowledge of community resources throughout Waterloo Region • Assist in promoting all agency programs and public education initiatives as required • Advocate for clients and the agency as appropriate • Adhere to and model the agency's philosophy, goals, policies, and procedures • Travel between locations in Kitchener and Cambridge as required Skills and Qualifications Education• BSW and/or MSW from a university of recognized standing; MSW preferred, or a commitment to pursuing MSW while in the position • Member in good standing with the Ontario College of Social Workers and Social Service Workers, or commitment to attaining membership
Experience & Skills• Minimum two to three years of experience in the violence against women (VAW) sector, with demonstrated supervisory or leadership experience considered an asset • Thorough knowledge of advocacy, crisis intervention, risk assessment, and safety planning based on the needs of abused women and their children • In-depth feminist analysis of violence against women and a solid understanding of anti-racism and antioppressive frameworks • Ability to coach, mentor, and develop staff; strong interpersonal and relationship-building skills • Knowledge of conflict resolution practices, negotiation techniques, and the ability to facilitate meetings • Strong organizational, time management, and priority-setting skills; ability to manage multiple responsibilities in a dynamic environment • Current and informed knowledge of diverse groups of women and children, including those with disabilities, LGBTQ+ identities, mental health issues, trauma histories, and addictions • Current knowledge of basic criminal and family law, the Child, Youth and Family Services Act, and related legal issues • Sound knowledge of community resources throughout Waterloo Region • Highly developed verbal and written communication skills • Proficiency in computer software including Microsoft Office • Valid Ontario driver's license, valid and sufficient insurance coverage, and access to a reliable vehicle
We do also have some general employment eligibility requirements. • Vulnerable Sector Police Record Check
What makes WCSWR a great place to work? • A full team of staff that are passionate about the cause and about helping others, strong values alignment. • A culture of encouragement and celebration. • Leaders that are committed to continuous improvement and listen to and act on feedback. • A supportive working environment committed to continuous learning and growth. • Internal programs committed to staff wellness, engagement and development. • Competitive salary and a comprehensive benefits package. Our Commitment To Equity & Inclusion • Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer. We welcome and encourage applications from people who identify as Black, Indigenous, 2SLGBTQ+, and all equity-seeking community members. We are committed to a barrier-free recruitment process. If selected for an interview, please advise if you need accommodation for a disability and we will make every effort to accommodate. • We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is being posted internally and externally simultaneously. Preference will be given to qualified internal applicants.
If your experience doesn’t align perfectly with every qualification listed, we still want to hear from you. We know that great talent comes with many different backgrounds, and we are committed to creating an inclusive environment where all employees can thrive. We thank all applicants for their interest. Only those selected for further consideration will be contacted.
This posting is for a new position within the agency.Artificial intelligence may be used to screen, assess, or select applicants during the hiring process.
Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, to Caitlin Ramcharitar, Human Resources Manager at [email protected].
