Warranty Coordinator

Join Our Team at Paragon About UsParagon Living is one of Winnipeg’s largest privately-owned real estate companies, specializing in the development of sustainable, purpose-built multifamily rental properties. With over 15 years of industry experience, we provide end-to-end real estate services—from acquisition and development to construction and long-term property management. With over $800 million in active projects, we’re growing fast and looking for passionate professionals to join our team. At Paragon, we foster a workplace where employees thrive both professionally and personally. We offer a comprehensive benefits package, career development opportunities, and a dynamic culture that reflects The Paragon Way—our commitment to excellence, collaboration, and innovation.
The OpportunityParagon Design Build is seeking a highly organized, proactive, and customer-focused Warranty Coordinator to support our growing portfolio of multifamily residential projects.This role is responsible for overseeing warranty service, post-occupancy deficiencies, and ongoing coordination between Construction and Property Management teams. Acting as a key liaison between residents, site teams, subcontractors, and consultants, you will ensure all warranty and service-related items are addressed efficiently, professionally, and in alignment with Paragon standards. What You’ll Be Doing
Warranty & Service Coordination

• Receive, review, track, and coordinate warranty and post-occupancy service requests
• Collaborate with Property Management to prioritize maintenance and deficiency work orders
• Coordinate subcontractors, suppliers, and service teams to complete repairs
• Schedule site visits, inspections, and service appointments with residents
• Monitor timelines to ensure warranty items are completed efficiently and to company standards
• Follow up on outstanding items to ensure completion and resident satisfaction
• Maintain accurate documentation, reports, photos, and service records
• Conduct deficiency walkthroughs and post-occupancy inspections as required

Post-Occupancy Operations

• Act as the primary liaison between Construction and Property Management during turnover and post-occupancy
• Support building turnover processes, including deficiency tracking and closeout coordination
• Monitor recurring issues, identify trends, and recommend long-term solutions
• Assist with seasonal deficiency reviews and warranty inspections
• Support a smooth transition and positive experience for residents post-occupancy

Administrative & Reporting

• Maintain warranty logs, tracking systems, and reporting dashboards
• Prepare weekly status updates on open and completed warranty items
• Support continuous improvement of warranty and post-occupancy processes
• Ensure documentation is organized and stored within company systems
• Assist with project closeout documentation and operations manual turnover

Customer Service & Communication

• Communicate professionally with residents, subcontractors, consultants, and internal teams
• Address resident concerns with a solutions-focused and service-oriented approach
• Provide consistent follow-up and updates throughout the repair process
• Escalate complex or recurring issues to management when necessary

What You Bring

• 3–5 years of experience in residential construction, warranty coordination, property management, or project coordination
• Strong understanding of residential construction practices and post-occupancy processes
• Experience coordinating trades and managing service-related work orders
• Excellent organizational skills with a high level of attention to detail
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Experience with Procore, Yardi, or similar platforms is considered an asset
• Valid driver’s license and reliable transportation

Preferred Skills

• Strong customer service and conflict resolution abilities
• Ability to identify deficiencies and recommend practical solutions
• Knowledge of construction closeout procedures and warranty processes
• Collaborative mindset with the ability to work across teams
• Self-motivated with a proactive approach to problem-solving

Why Join Paragon Living?

• A supportive and collaborative team environment.
• Opportunities for growth, leadership, and professional development.
• Competitive compensation and comprehensive benefits.
• A workplace culture that values creativity, connection, and community.

Ready to Build Something Great With Us? Apply now—we’d love to hear from you!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.