Enterprise Solutions Consultant (Remote Canada or US)

Plum helps organizations make better Talent Decisions through the predictive power of psychometric data so every candidate is matched with a role that they have the natural abilities to excel in. With our recent round of growth funding, we are looking to add a brand new Enterprise Solution Consultant to our current CX team of five. Reporting to the Director of Customer Experience, you’ll be a customer facing technical team member. You will collaborate with a variety of internal teams from Engineering, Product, Sales, and Customer Success through to our enterprise customers. In joining our team, you will get hooked on one of the most strategic problems we are helping enterprise clients to solve, Talent. We are a fully remote team of 34 and, while our roots are in Waterloo Canada, we have team members from Vancouver to Texas to New York. Our ideal candidate will be located in Canada or the United States and willing to work East Coast hours. In case you don’t like reading, apply here by completing your Plum Profile: https://bit.ly/3IMkzeH
LET’S CUT TO THE CHASE Who is an Enterprise Solutions Consultant really? Possible job duties:

• You’ll become a subject matter expert in all things Plum and continue to grow your knowledge as the product evolves.
• Become an expert in our customer’s systems, e.g. Workday, Greenhouse, SuccessFactors, etc.
• Coordinate with Sales team members to guide Plum through integrations questions and demo workflows in the pre-sales process.
• Collaborate with our Customer Success team to on-board and configure integrations of Plum’s software into each customer’s unique ecosystem, while fully owning the process.
• Document new or updated support information in knowledge base articles.
• Keep customers informed of problem resolutions, best practices, common implementation methodologies, etc. – become a trusted advisor
• Influence and make improvements to the way we support our users and make sure their experience is the best possible.
• Triage bugs and performance incidents, and work toward resolution with the Product and Engineering teams.

Bottom line you are highly prescriptive, integrations savvy, and customer centric. THAT'S ME! WHAT YOU’LL NEED:

• Deep knowledge of web-based application architectures.
• Experience with common integration patterns, e.g. REST API, webhooks, SAML 2.0, SFTP, etc.
• Ability to troubleshoot web applications.
• Ability to communicate across departments and leverage your leadership skills.
• Ability to work independently, prioritize, and communicate effectively.
• Ability to multitask and coordinate with internal resources to resolve customer issues.
• HR tech, EIM, ATS, and HCM experience an asset, but not required.

WHO YOU ARE

• You are a customer-centric individual who prides themselves on creating a white glove experience for every stakeholder you deal with.
• You are self-confident, highly motivated, and enthusiastic.
• You show a sense of urgency to drive results, and you have excellent problem-solving skills.
• You explain ideas with clear and concise language to customers, including c-suite executives, listening carefully and asking clarifying questions.
• You manage conflict in a productive way that contributes to organizational performance.
• You have emotional and social awareness to align with varying stakeholders and remove blockers.
• You are motivated by challenges and incremental wins. You can stay positive and laugh when needed.

Ready to Begin? At Plum, we drink our own champagne. We want to know more about who you are and how align with the role, such we ask that you to complete the Plum Discovery Survey. You’ll get a chance to check out our base product firsthand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit. Apply by completing your profile with the following link: https://bit.ly/3IMkzeH About Plum Plum’s mission is to ensure everyone is happy, fulfilled, and thriving in their career. Using Industrial/Organizational Psychology, we are helping enterprise companies understand the human behind the work. We help companies match candidates to jobs based on their potential and what they could do if just given the opportunity, as well as retain employees through development, internal mobility, and identifying leadership potential. Plum’s data is 4x more accurate than a resume at predicting on-the-job success, and we recently won the 2022 Top HR Product of the Year award to prove it! At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Flexible work schedule
• Family and furbaby friendly
• Fun quarterly company events and activities.
• Coaching and internal growth

Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued. At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email [email protected].