Manager, Journey Insights

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Journey Insights, partners with Product Group Owners across TD Easy Trade, TD Direct Investing, and TD Active Trader to translate data and analytics into clear insights, compelling narratives, and actionable recommendations that support business decisions and improve the client experience.

Job Responsibilities

The role leads Journey measurement and performance discussions, including Objectives and Key Results (OKRs), analyzes business and client key performance indicators (KPIs), and provides recommendations to help inform product priorities, growth initiatives, and strategic decisions. The Manager also participates as a subject matter expert in relevant agile ceremonies and partners with Product Owners to evaluate digital feature adoption and business impact.

The role coordinates analytical needs across the Direct Investing Journey and helps shape the long-term data and measurement roadmap, working closely with enterprise data, analytics, technology, and business partners. This includes identifying measurement gaps, improving access to reliable data, and supporting the adoption of existing and emerging data capabilities.

Other responsibilities include:

• Lead the development, validation, and communication of OKRs/KPIs and in partnership with Product Group Owners and key stakeholders.

• Provide regular, transparent performance updates, including key drivers, risks, opportunities, and recommended actions, to senior leaders and product teams.

• Develop and enhance standardized dashboards, measurement frameworks, and reporting processes to strengthen data integrity and provide a consistent source of truth for performance discussions.

• Analyze results to explain what changed, identify underlying drivers and business implications, and recommend appropriate next steps.

• Lead or support business cases and impact assessments to estimate the potential contribution of product features and initiatives to Journey objectives, informing roadmap prioritization and investment decisions.

• Establish measurement approaches for product launches and enhancements, evaluate realized impact, identify client or business pain points, and recommend opportunities for iteration and optimization.

• Proactively analyze client behaviour, platform usage, funnel performance, feature adoption, and competitive developments to identify opportunities, pain points, risks, and underlying performance drivers.

• Collaborate with data science and business insights teams, product and technology delivery partners, marketing research and enterprise data partners to deliver complex analyses requiring specialized data, models, tools, or methodologies.

• Synthesize internal analyses, external research, competitive intelligence, and industry trends into clear implications and actionable recommendations for the Direct Investing Journey.

• Translate complex findings into concise, decision-ready narratives and recommendations for senior leadership and product stakeholders.

• Identify and prioritize data, reporting, and measurement needs across the Direct Investing Journey.

• Partner with enterprise data and technology teams to improve data availability, quality, consistency, and usability.

• Maintain a forward-looking roadmap for key data and analytical capabilities, aligned with Journey priorities and business needs.

• Support the adoption of new data technologies, analytical methods, and automation opportunities by researching leading practices, assessing potential applications, and partnering with enterprise experts.

Job Requirements

• Related undergraduate degree in finance, economics, mathematics, analytics, business, technology, or a related discipline, or equivalent professional experience.

• 7+ years of relevant experience in areas such as financial services, wealth, digital products, product analytics, business insights, strategy, performance management, or customer journey management.

• Experience working with digital platforms, product teams, technology partners, or agile delivery environments.

• Exceptional critical thinking, analytical problem solving, and business acumen.

• Expert Excel and data visualization skills, with experience using business intelligence and visualization tools such as Power BI.

• Demonstrated ability to translate complex analyses into clear business implications, recommendations, and executive-level communications.

• Proven ability to influence decisions and work effectively with senior leaders and cross-functional partners.

• Experience with Adobe Analytics or similar digital analytics platforms is a strong asset.

• Knowledge of self-directed investing, wealth management, or digital financial services is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):