Client Experience & Performance Management Intern/Co-op (Winter 2027)

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

DEPARTMENT OVERVIEW

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

JOB DESCRIPTION

We are seeking an associate or co-op student to support the execution and scaling of the Integrated Scorecard and Composite initiative within Canadian Commercial Banking. This role will contribute to business performance and sales strategy by helping with analytics, reporting, strategy, communications, and stakeholder support.

Key Responsibilities:

• Support the preparation, validation, and analysis of business performance reports, scorecards, and management dashboards.
• Conduct research and analyze data to identify trends, insights, and opportunities that support business decision-making.
• Assist in the development of presentations, reporting materials, and executive-ready communications for leadership audiences.
• Provide project coordination support for strategic initiatives, including documentation, meeting logistics, action tracking, and stakeholder follow-up.
• Support the maintenance and enhancement of reporting tools, processes, and templates to improve efficiency and user experience.
• Collaborate with business partners across Commercial Banking and corporate functions to gather information and support program execution.
• Assist in the preparation and distribution of team communications, updates, and colleague engagement materials.
• Participate in process improvement initiatives by documenting requirements, gathering feedback, and supporting the implementation of enhancements.
• Apply strong attention to detail to ensure the accuracy, quality, and integrity of reports, data, and business materials.
• Develop knowledge of Commercial Banking operations, performance management practices, and data-driven decision-making within a large financial institution.

Learning Opportunities:

Exposure to Canadian Commercial Banking strategy, performance management and business leaders.

Hands-on experience with analytics, dashboards, programming languages.

Opportunity to contribute to meaningful change in how Canadian Commercial Banking measures success.

Presentation to leaders and executives.

Direct exposure to frontline teams, Divisional Office colleagues and Enterprise partners, such as AI2.

JOB REQUIREMENTS

• Currently enrolled in an undergraduate degree in Finance, Engineering, Management, or related field
• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term

• Strong analytical and organizational skills.
• Comfort with ambiguity and evolving priorities.
• Microsoft office, Power BI
• Interest in customer experience, process improvement, or compliance.
• Strong communicator (verbal and written)
• Self-starter, takes initiative and can manage deliverables end-to-end with progress updates and support.

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence January 4th 2027 to April 23th 2027
• Please ensure that your cover letter (one letter-sized page or less), resume (maximum of 2 pages) and transcript are included in a single PDF document when submitting your application. If not submitted correctly, your application may not be reviewed or may delay recruitment.
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):