Consultant, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s ION Application Operations team. As a member of this team, you’ll provide investigation and second-level support for client issues, technical issues, system and website outages, and inquiries from internal and external application users. You’ll help triage, prioritize, and route issues to the appropriate CIBC technology groups and vendors to support timely resolution. You’ll also be responsible for maintaining production applications and supporting day-to-day operational activities related to the implementation and support of application and infrastructure technology in a multi-platform environment. In this role, you may participate in an on-call rotation and be required to support incidents outside of regular business hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Production support - Investigate and assess operational issues, then prioritize them based on severity, risk, and strategic business needs. Maintain issue logs, support system maintenance activities, and implement solutions that help prevent recurrence and improve client satisfaction.

• Partnership - Act as a regular liaison with business partners, technology teams, senior leaders, and internal and external clients. Keep partners informed about the team’s mandate, priorities, and relevant policy or legislative changes, while promoting the products and services of the Channel Support area.

• Projects delivery - Serve as a subject matter expert in assessing the impact of planned system changes and project initiatives, ensuring alignment with organizational standards related to business continuity, security, compliance, and privacy. Build productive relationships with Technology, Quality Assurance, project teams, and other key partners.

• Continuous improvement - Research issues and outages, evaluate trends, and provide recommendations to support the development and implementation of new or revised policies, procedures, and standards that strengthen operational effectiveness.

Who you are

• You can demonstrate 3-5 years’ experience supporting production applications and implementing technical changes in a complex environment. You have experience with Azure, Databricks, application programming interfaces (APIs), managed secure file transfer, Feedhub, and batch scheduling. You have familiarity with a range of technology environments and tools, including containers as a service (CaaS), PowerShell scripting, Oracle databases, AutoSys, version control software, Agile and DevOps concepts, middleware platforms such as JBoss and WebLogic, Jenkins, and GitHub. You also have strong knowledge of Microsoft Windows, Red Hat Linux, basic network troubleshooting, and secure file transfer protocols.

• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. Knowledge of Dynatrace, Grafana, Splunk, and other DevOps tools is considered an asset.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Azure Monitor, Azure Pipelines, Brokerage Services, Business Requirements, Impact Analysis, Implementation Planning, IT Operations Support, Product Applications, Scripting