First Line of Defence, Issues Management Analyst

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The Issue Monitoring/Reviewer is a First Line of Defence (1LOD) role responsible for ensuring the accuracy, completeness, and quality of issue records and ongoing monitoring within Book of Record.. This role provides independent review, oversight, and challenge to ensure issues are clearly articulated, risk-aligned, and managed in accordance with internal governance standards.

The role supports effective risk management by ensuring that issues are properly documented, monitored, remediated, and reported, with strong alignment to risk, control, and regulatory expectations.

• Perform detailed review of Book of Record issue records to ensure:

  • Accurate issue description, root cause, and risk alignment

  • Appropriate severity rating and primary/impacted risk classification

  • Clear linkage to controls, processes, and impacted products/services

• Validate that issue treatment (mitigate vs. accept) is supported by adequate, audit-defensible rationale

• Ensure completeness and accuracy of required BOOK OF RECORD fields and supporting documentation

• Monitor issue progress across the lifecycle to ensure:

  • Timely updates and adherence to required timelines

  • Action plans are defined, tracked, and progressing toward closure

  • Target completion dates are realistic and supported

• Provide ongoing oversight to ensure issues are actively managed and remain aligned to risk exposure

• Provide constructive challenge to Issue Owners and Managers to improve:

  • Clarity and precision of issue documentation

  • Alignment between risk, control breakdown, and remediation approach

• Identify gaps, inconsistencies, or unsupported assumptions in issue records

• Ensure issue records meet minimum standards prior to escalation to 2LOD Effective Challenge

• Ensure issues are appropriately aligned to:

  • Enterprise Risk Taxonomy and Intermediate Risk categories

  • Control framework and identified control failures

• Confirm that issue documentation clearly articulates:

  • Control deficiencies or breakdowns

  • Impact to risk exposure and control environment

• Support preparation of issue reporting outputs, including:

  • Issue status, aging, and severity trends

  • Overdue issues and remediation progress

• Ensure issue data supports transparent and accurate reporting to governance forums and committees

• Partner with:

  • Issue Owners, Action Plan Managers, and Business Units

  • Risk and governance teams (e.g., 1LOD, 2LOD)

• Provide guidance on issue management standards, expectations, and best practices

• Escalate concerns where issues do not meet required standards or timelines

• 5+ years experience in risk management, internal audit, controls, or governance

• Strong understanding of:

  • Issue Management frameworks and lifecycle

  • Risk, control, and governance principles

  • Three Lines of Defence model

• Experience working with enterprise tools such as Archer (Book of Record) or equivalent GRC platforms

• Experience in:

  • Issue quality review, testing, or effective challenge roles

  • Regulatory, audit, or compliance environments

• Familiarity with:

  • Risk taxonomies and control frameworks

  • Issue remediation and control testing concepts

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.