Senior Manager Claims Technical AB/BI

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Reporting to the Vice President, Claims, the Senior Technical Manager Accident Benefits & Bodily Injury contributes to delivering the objectives of the business, providing technical leadership to the Accident Benefits (AB) and Bodily Injury (BI) Claims units.
Accountable for the fiscal management and performance of indemnity spend in the region, including claims resolution policies, regulatory compliance, coverage interpretation, case reserving policies, oversight on arbitration and mediation protocols and strategies, and the supervision of major claims. Emphasis is placed on delivering a superior claimant experience balanced with the need to protect shareholder value.
The Senior Technical Manager AB & BI works closely with the AB & BI regional and national claims management, as well as other specialized and support teams to:

• Establish policies and procedures governing the establishment and management of case reserves and provide strategic direction on development of organizational policies and procedures for claims handling

• Proactively monitor legislative and jurisprudence changes and competitor policies and practices and communicate changes within department and to appropriate stakeholders

• Interpret case law and applicable jurisprudence and ensure all handling procedures are appropriate and reserves adjusted accordingly

• Make recommendations on precedent setting mediations and arbitrations and exercise sound judgment in non-routine and complex situations

• Develop claims handling strategies that align with TDI Business Objectives and TD's Risk appetite

• Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions

• Provide feedback and strategy to improve front line awareness of impacts on claims handling practices and improvement of the claimant experience

• Lead and provide strategic leadership in development and execution of:

• Protocols and strategies for resolution of claims and related disputes with Operations and on major claims

• Arbitration, mediation and resolution strategies and protocols, including introducing ways to leverage the operations and front line

• Oversight on major claims and large losses

• Develop and encourage change and innovation at all levels of the unit and foster continuous improvement and new ideas adopting best practices

• Ensure sound business relationships for line of business with legal services suppliers, meet regularly to optimize knowledge transfer, conduct regular qualitative reviews of legal files

• Work closely with the actuarial department to examine trends and predictors that may have a financial impact on case reserves

• Participate in industry & external committees overseeing case reserving and settlement of major claims, trials and appeals

• Participate in annual and regular budget planning activities

• Ensure regulatory compliance

Job Requirements

• Provide technical leadership and strategic direction for Accident Benefits and Bodily Injury claims teams.
• Oversee indemnity spend, case reserving practices, claims resolution strategies, and financial performance.
• Establish and maintain claims policies, procedures, and standards aligned to business objectives and risk appetite.
• Monitor legislative, regulatory, jurisprudence, market, and competitor developments that impact claims handling.
• Interpret case law and applicable jurisprudence to ensure claims practices and reserves remain appropriate.
• Provide guidance on complex, precedent-setting, non-routine, and high-exposure claims matters.
• Lead strategies for mediation, arbitration, settlement, trials, appeals, major claims, and large losses.
• Partner with regional and national claims leaders, legal partners, actuarial teams, and support functions.
• Strengthen relationships with legal service providers and support qualitative reviews of legal files.
• Identify trends and predictors that may impact reserves, claims outcomes, and operational performance.
• Promote continuous improvement, innovation, best practices, and frontline awareness of claims impacts.
• Ensure regulatory compliance and participate in budget planning, industry committees, and external forums.

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Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):