Service Manager - The Rec Room Square One

What you will do:

Our Service Managers are an integral part of the team who provide an exceptional experience for each and every guest. Service Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

In this role, your responsibilities include (but are not limited to):

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.

• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.

• Being responsible for executing Groups & Events within venue.

• Recruit, interview, train, and coach venue management, and plan for succession.

• Maintain the inventory and shrinkage of all departments.

• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.

• Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.

• Other duties assigned as required.

This role may be a perfect fit for you if:

• You have 2+ years experience in a similar role within a casual dining or restaurant environment.

• You have 2+ years experience managing a bar or beverage profile, along with inventory experience

• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.

• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.

• You have strong conflict resolution, negotiation, and objection handling skills.

• You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques.

• Proficient with Microsoft Office Suite.

• You have schedule flexibility to work extended hours as required.

• Post-secondary education in business and/or hospitality preferred.

As an employee, you’ll enjoy:

• Tuition Assistance

• Employee Assistance Program

• Flexible Hours

• Discounted Food and Beverages on Shift

• Opportunities to Grow

• & more!

#LI-Onsite #LI-CP

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This is a new position and is being actively recruited for.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($):