Director, Technology Enablement, Credit Processing Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Director, Technology Enablement for Credit Processing Services, you’ll play a critical role in shaping and executing application strategies that drive our team’s strategic objectives and foster innovation. You’ll take ownership of system configuration and maximize the value of technology tools, including the ACBS application, to strengthen operational resilience and efficiency. Acting as a trusted advisor, you’ll consult on major strategic initiatives and design comprehensive test strategies to ensure robust performance. You’ll build and manage key vendor relationships—overseeing contracts, system resilience planning, and collaborating closely to deliver optimal solutions. Additionally, you’ll manage the change calendar and prioritize the pipeline of enhancements, ensuring that our technology evolves in alignment with business needs.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you'll succeed

• Application Strategy & Execution - Lead the development and implementation of application strategies to leverage technology tools for advancing business objectives.
• System Configuration & Testing - Oversee system configuration and collaborate with technology partners to formulate comprehensive test strategies to ensure optimal performance and reliability.
• Vendor & Data Governance - Manage vendor relationships, lead contract negotiations, and ensure robust system resilience and data governance practices.
• Change Management - Manage the change calendar for the ACBS application and prioritize the pipeline of changes to support continuous improvement.
• Team Mentorship - Provide guidance and mentorship to colleagues, fostering professional growth and collaboration within the team.

Who you are

• You’re a relationship builder. You excel at developing trust and fostering strong partnerships with stakeholders at all levels.
• You’re a strategic thinker. You anticipate industry trends and proactively identify opportunities for technology-driven improvement.
• You’re detail-oriented. You ensure accuracy and quality in all aspects of project delivery and process optimization.
• You’re an effective communicator. You convey complex ideas clearly and inspire teams to achieve shared goals.
• You drive change. You embrace challenges and lead others through transformation with confidence and resilience.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge