Senior Developer, ServiceNow

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Senior Developer, ServiceNow - Brampton, ON

The Senior Developer, ServiceNow is responsible for designing, developing, configuring, implementing, and maintaining ServiceNow solutions that support business and technology objectives. Working closely with Loblaw Companies Limited stakeholders, end-user groups, and technical teams, this role will translate business requirements into scalable and innovative ServiceNow solutions while ensuring adherence to established platform governance, development standards, and best practices.

The Senior Developer will provide technical leadership across ServiceNow implementations and enhancements, troubleshoot complex technical issues, manage platform data and configurations, and support the continuous improvement of the ServiceNow environment across Development, QA, UAT, Training, and Production.

What You’ll Do:

ServiceNow Development & Implementation

• Design, develop, configure, implement, and enhance ServiceNow solutions based on business and technical requirements.
• Work with stakeholders at Loblaw Companies Limited to implement innovative solutions and continuously improve the ServiceNow platform.
• Translate business requirements and user needs into scalable, sustainable, and maintainable technical solutions.
• Perform core ServiceNow configuration, including Business Rules, Client Scripts, UI Policies, UI Actions, Access Controls, and system policies.

Requirements & Stakeholder Collaboration

• Identify, engage, and collaborate with key internal stakeholders, including IT and HR Call Centres, Incident and Major Incident Management, Problem Management, and Change Management teams, to understand business needs and identify opportunities for ServiceNow improvements.
• Collaborate directly with end-user groups, business stakeholders, and technical teams to evaluate and resolve technical problems.
• Meet with end users and stakeholders to understand business challenges, define business and technical requirements, and recommend appropriate ServiceNow solutions.
• Facilitate discussions with stakeholders to translate operational needs into scalable, sustainable, and maintainable ServiceNow solutions.
• Provide technical guidance and communicate complex technical concepts effectively to both technical and non-technical audiences.

Platform Administration & Governance

• Configure and maintain ServiceNow system data, ensuring accuracy, consistency, and compliance with established governance standards.
• Manage users, groups, roles, and access controls in accordance with security and governance requirements.
• Ensure development activities follow established ServiceNow architecture, coding, configuration, and deployment standards.
• Troubleshoot and resolve complex platform issues while maintaining system stability and performance.

Data & Configuration Management

• Manage and maintain ServiceNow data structures, including Tables, CMDB, Import Sets, and Update Sets.
• Support CMDB data quality, configuration, and governance initiatives.
• Perform data imports, transformations, and migrations while ensuring data integrity and consistency.
• Manage and promote configuration and application changes through the ServiceNow development lifecycle.

Application & User Interface Development

• Develop and customize ServiceNow applications and user experiences using JavaScript, Angular, Bootstrap, HTML, and CSS.
• Build and maintain integrations, workflows, business logic, and user-facing functionality in accordance with ServiceNow development best practices.
• Leverage ServiceNow App Engine and platform capabilities to develop scalable solutions that address evolving business needs.

Documentation & Knowledge Transfer

• Develop and maintain comprehensive technical documentation, including solution designs, technical specifications, configuration details, deployment procedures, and support documentation.
• Conduct structured knowledge transfer sessions with offshore development and support resources to ensure a clear understanding of ServiceNow solutions, configurations, development standards, and business requirements.
• Provide ongoing technical guidance and mentorship to offshore resources supporting ServiceNow development, enhancements, and maintenance activities.
• Ensure key technical knowledge is effectively documented and transferred to support knowledge continuity, troubleshooting, ongoing development, and platform support across distributed teams.

Release & Environment Management

• Perform application and configuration migrations across Development, QA, UAT, and Production environments.
• Manage Update Sets and deployment activities while ensuring changes are properly tested, documented, and approved.
• Participate in release planning, testing, defect resolution, and production implementation activities.

What you Bring:

• ServiceNow Development Experience: 5+ years of hands-on experience developing, configuring, and implementing solutions within the ServiceNow platform, with demonstrated experience delivering enterprise-level solutions.
• ServiceNow Modules: Experience with ITSM, HRSD, IRM, Employee Center Pro, CMDB, and App Engine.
• Programming & Web Technologies: Strong knowledge of JavaScript, Angular, Bootstrap, HTML, and CSS.
• Platform Configuration: Demonstrated experience with Business Rules, Client Scripts, UI Policies, Access Controls, system policies, workflows, and platform configuration.
• Data Management: Experience working with Tables, CMDB, Import Sets, Update Sets, data migration, and data integrity.
• Security & Access: Experience managing users, groups, roles, and access controls within ServiceNow.
• SDLC & Deployments: Experience promoting solutions across Development, QA, UAT, Training, and Production environments.
• Technical Documentation: Ability to create and maintain technical documentation, solution designs, configuration documentation, and support materials.
• Knowledge Transfer: Experience providing technical guidance, mentorship, and knowledge transfer to offshore or distributed development teams.
• Problem Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Preferred Certification

• ServiceNow Certified Implementation Specialist (CIS) in one or more of the following:
  • IT Service Management (ITSM)
  • Human Resources Service Delivery (HRSD)
  • Integrated Risk Management (IRM)

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site Gym, Basketball & Volleyball courts, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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