The IT Technician at Ubisoft Toronto will provide support services on-site and remote to all departments within the Toronto & partnership studios and teams. They will be part of the IT team that will provide support services which include and are not limited to managing and ensuring continuity of all hardware and software, on-premises and cloud tools, and events on and off-site.

They are also the first contact and must be ready to resolve issues that range from simple to complex problems with a sense of urgency, provide training and consultation, plan and develop strategies for hardware & software upgrades, and be able to prioritize objectives and tasks based on established priority levels. The gaming industry quickly evolves, and the successful candidate must be aware of the current technology trends.

The daily life of an IT Technician at Ubisoft Toronto :

• · Administer, support, and troubleshoot studio hardware (desktop, laptop, monitor, printer, etc), software and network operating systems.
• · Provide support for on-site and remote employees.
• · Collaborate with experienced World-Wide IT teams for knowledge sharing and personal skills development.
• · Perform and manage shipping of hardware as required by the business.
• · Create and Manage users, computer accounts and their access to network resources in Active Directory.
• · Deploy Microsoft operating systems and packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools.
• · Install PC hardware components such as graphics cards, RAM, SSDs, and hard drives as part of the PC deployment process.
• · Manage, maintain, and upgrade servers as required by production needs.
• · Apply security best practices for workstations (ex. disk encryption, update deployment, etc.).
• · Configure and support multimedia equipment in conference rooms with video conferencing and stage systems (ex. sound and lighting consoles, video capture, streaming).
• · Maintain current and accurate inventory of hardware, software, and technology resources.
• · Organize and plan IT storage space and work area.
• · Monitor and maintain technology systems for maximum user support.
• · Train the team and make recommendations on existing technologies.
• · Research and make recommendations for purchasing technology resources.
• · Support the teams during relocations and various events (training, marketing, etc.).
• · Liaise with external suppliers on equipment repairs.
• · Update the knowledge base with newly diagnosed problems and configuration procedures.
• · Coordinate with UBISOFT Global Network Services (GNS) for 24/7 IT business continuity.

Qualifications

• · Minimum 2-3 years' experience in user support (computer populations of 50 – 200+ users)
• · University or college diploma in networking or related IT or technology education.
• · In-depth technical experience with PCs, Laptops and Servers
• · Knowledge of an automated deployment system, MEM/SCCM, AD, OSD, etc.
• · Excellent knowledge of Windows 10/11 and Microsoft Office365 Suite
• · Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and GPU boards
• · Knowledge of different types of network equipment (switches, routers, network configurations)
• · Knowledge of support software and remote access systems (VPN, RDP)
• · Knowledge of scripts is an asset (batch files, VBScript) (asset)
• · Familiarity of SharePoint concepts and tools (asset)
• · Knowledge of creative software (Adobe Suite, Autodesk products, Visual Studio, etc.) (asset)
• · Knowledge of Mac and Linux operating systems (asset)
• · Knowledge gaming console and mobile devices (asset)
• · A+, ITIL V4, and MS 365 Fundamentals certification (asset)

We know that skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

Our talent acquisition specialist, will analyze your application. Please send us your CV highlighting your education, experience and skills.

We look forward to reading your application !