Office Administrator

JOB DESCRIPTION
The Office and Sales Support Administrator plays a vital role in our organization, offering comprehensive administrative and sales support.
This position is responsible for managing office activities, supporting the sales team, and maintaining effective communication with internal and external stakeholders, with a focus on organization, and attention to detail.
The Office and Sales Support Administrator will be responsible for ensuring the smooth functioning of our operations. This role is integral to our success, driving efficiency and productivity through process improvements and the adoption of new technologies.
RESPONSIBILITIES

• Provide administrative support by managing incoming calls, emails, and correspondence, ensuring a professional and efficient response.
• Organize and maintain files, records, and databases, keeping them up-to-date and easily accessible for the team.
• Schedule appointments, meetings, and travel arrangements, coordinating with team members and external parties.
• Assist the sales team with order processing, invoicing, and customer inquiries, ensuring timely and accurate execution.
• Maintain sales documentation, track sales metrics, and generate reports to provide insights and support decision-making.
• Address customer inquiries and resolve issues promptly, maintaining high levels of customer satisfaction.
• Enter data accurately into systems and databases, and assist in analyzing sales and administrative data to identify trends.
• Coordinate office activities and operations, ensuring a well-organized and efficient work environment.
• Manage office supplies inventory, placing orders as needed, and maintaining a well-stocked office.
• Engage in strategic discussions with senior management, providing updates on administrative and sales support operations.

QUALIFICATIONS

• College Diploma in Business Administration or a related field is required.
• Advanced degree or certification in Office Management or Sales Administration is preferred.
• 2 years of experience in an administrative or sales support role is essential.
• 4+ years of experience in a similar capacity with a proven track record of success.
• Excellent organizational skills and a meticulous attention to detail.
• Superior communication abilities, both written and verbal, with the ability to interact effectively with internal and external stakeholders.
• Strong multitasking and prioritization skills, able to thrive in a fast-paced environment.
• Experience with data entry and analysis, and a basic understanding of sales metrics.
• Familiarity with office coordination and the ability to manage office supplies and inventory.
• Certification in Office Administration or Sales Support is an asset.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.