Product Support Specialist

JOB DESCRIPTION
The successful candidate will be able to manage the product development process using an agile framework. Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.
RESPONSIBILITIES

• Ownership of 3rd party applications.
• Define requirements and write user stories.
• Support the business by prioritizing product backlog.
• Ensure the applications serve their intended purpose and deliver value to the business
• Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners
• Ensure appropriate security controls are in place to help mitigate and manage risks
• Understand the scalability of each application and provide recommendations
• Performs product demos.
• Understand application components and the underlying infrastructure to mitigate integration concerns
• Keep track of dependencies and avoid single points of failure
• Supports Product Owner responsibilities and initiatives.

QUALIFICATIONS

• Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference.
• Proven experience in digital product delivery using agile methodology.
• Experience working directly with web development teams and strong familiarity with web/eCommerce technology.
• Exceptional organization and time management skills with strong attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.
• The ability to shift between changing priorities, effectively balance autonomy and collaboration.
• Creative, highly organized, self-motivated person.
• College degree or equivalent experience required.
• PMP/PSPO/CSPO certification would be considered and asset.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing