JOB DESCRIPTION
This leadership role is based with our Shared Services team in Saint John, New Brunswick and works closely with all stakeholders to drive organizational value, ensuring accurate and timely processing of tickets, leading a team of Client Service Administrators.
Reporting to, and in collaboration with the Director of HR Shared Service, the top priority and responsibility of this role is to ensure the integrity, accuracy, and timeliness of Human Resources functions through our ERP Oracle HCM.
RESPONSIBILITIES

• Leading and developing Client Services team and oversight of shared services functions
• Driving improvement and maintaining service level delivery
• Working with the Shared Services team, and others to ensure accuracy and compliance of service level agreement on all inquiries
• Liaising with operational and HR community at various levels reporting on HR Shared Services activities
• Reviewing and analyzing call tracker data and daily key performance indicators
• Participation in Shared Services continuous and process improvement projects
• Support implementation of new systems and upgrades
• Addressing inquiries via ERP's and email
• Ensuring compliance with internal controls

QUALIFICATIONS

• Bachelor's degree
• 5 years+ experience
• Highly self-motivated, innately curious, and solutions focused
• Strong written and verbal communication skills
• Strong daily management
• Continuous improvement mindset
• Previous team leadership experience, with a demonstrated track record of successful coaching and team development
• High attention to detail and ability to work in a fast-paced environment
• Commitment to teams ongoing professional development and career growth

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Irving Business Services is a vital support function within J.D. Irving, Limited, delivering expertise in essential areas such as Finance, Human Resources, Supply Chain, Health and Safety, Communications, and Legal.
By managing resources, delivering fast and flexible outcomes, and fostering innovation, Irving Business Services plays a critical role in driving operational success and supporting the company's long-term strategic goals. With a focus on collaboration and continuous improvement, Irving Business Services offers exciting opportunities for growth and development within a leading organization.