Job Description:
We are looking for a full time front desk receptionist to join our cottage operations team for the 2024 season. Preferably have some experience and be customer service driven. Our 2024 season starts in Late May and runs through mid-September. Skills such as: Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports, and related forms; Provide general information about points of interest in the area.
The responsibilities of this position include:
- Warmly welcoming guests and visitors.
- Taking responsibility for the guest arrival and departure experience.
- Provide information on our facilities and services
- Process group arrivals and departures
- Calculate guest charges and receive payments
- Reviewing arrivals, departures, stay-overs, daily activities, and following up accordingly.
- Reviewing guests' invoices and resolving any billing issues for guests.
- Resolving guest issues as they arise.
- Reporting guest issues to the manager on duty for necessary follow-up.
- Answering telephone calls and directing calls appropriately.
- Depositing cash and credit/debit intake at shift closing & balancing cash float.
- Other tasks as assigned.
The successful candidate will have the following:
- Proven ability to meet and exceed guest expectations.
- Good computer knowledge – Word/Excel/etc.
- Previous hotel experience preferred– (front desk experience is preferred).
- Hospitality or tourism and travel studies preferred.
- Excellent oral and written communication skills in English.
- French and/or other languages are considered an asset.
- Personable, organized, and able to prioritize.
- Must thrive in a team environment.
- Have a good knowledge of tourism and hospitality offerings in the Cavendish Area.
Tagged as: 64314
Essential Skills: