Service Manager

Job Description:

Service Manager

Reports To: Owner/Controller

Department: Plumbing & Heating Service & Shop Department

Organization: Bevan Bros. Limited

Position Summary

The Service Manager is responsible for overseeing the daily operations of the Plumbing Service & Shop Department. This role ensures efficient scheduling, high-quality service delivery, strong customer relationships, and the profitability of the service division. The Service Manager supervises technicians while maintaining safety, productivity, and customer satisfaction.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the plumbing service and shop department.
• Schedule and coordinate service technicians to ensure efficient dispatch and job completion.
• Monitor service calls to ensure work is completed on time, within scope, and to company standards.
• Manage emergency and after-hours service scheduling as required.
• Supervise and support service technicians and shop staff.
• Organize and conduct safety meetings and training courses, and ensure proper documentation and procedures are followed.
• Ensure the department follows all occupational health and safety regulations.

Customer Service

• Ensure a high level of customer satisfaction on all service calls.
• Address and resolve customer concerns or service issues promptly.
• Maintain strong relationships with customers and key clients.

Financial & Performance Management

• Manage service labour and materials to ensure all invoices are correct.
• Prepare all customers' invoices.
• Prepare service estimates and large service quotes.
• Complete weekly/monthly reports on service labour and materials to be submitted to the Controller.

Inventory & Equipment

• Monitor inventory levels of common service materials and parts.
• Coordinate with suppliers when necessary.

Supervise and manage the Shop Manager.

• Ensure the shop and service areas are maintained in a clean, safe, and organized condition.
• Maintain systems for tool organization, inventory storage, and material management.
• Ensure service vehicles, equipment, and materials are properly maintained and stocked.

Qualifications

• Plumbing experience is considered an asset.
• 2+ years of supervisory or management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.
• Proficiency with scheduling systems, service software, and Microsoft Office.

Working Conditions

• Combination of office and shop environment.
• May require occasional evening or weekend work to support service operations.

Other information:

• Typical working hours are Monday to Friday, 7:30 am to 4:00 pm
• After 12 months of consecutive employment, employees may participate in the following programs:
• RRSP Matching Plan
• Medical and Dental Insurance Plan
• Competitive salary

Tagged as: 72012