Our Client, an award-winning, global tech-forward digital performance agency with over 14 years of experience, seeks an ambitious, proactive, strategic digital account manager who is tech-savvy, has a dynamic go-getter attitude and exceptional communication skills to help manage trusted relationships with their growing client base. As part of the Account Management team and key contact for both client and internal teams, your responsibilities will include effectively managing multiple priorities in a fast-paced environment to help expand the client relationship and overall growth of your client portfolio through successful completion of projects and strategic and consultative account building. You will grow revenue by guiding existing accounts through thought leadership, web development, digital marketing, and IT activities and work closely with Canadian clients. We are looking for an outstanding individual with the following qualities: Confident - Exudes confidence and control in all aspects of client and internal team relations, thereby fostering trust and building strong client/team relationships Punctual - Ensures timely delivery to clients of all ongoing projects' deliverables and results Proud - Ensures that a high level of excellence is maintained for all client work and projects Organized - Can handle multiple accounts and support tickets seamlessly, and stay on top of situations and requests Personable - Is a team player who is enthusiastic, people-oriented and a great communicator with the ability to manage people and situations Gather strategic intelligence and other tactical information Send out Client Contact Reports for all client meetings and telephone conversations Check and approve creative/production materials, copy, content, layout, production art, and coordinates client approval of same Send out Meeting Summary Reports for all client meetings and telephone interactions Draft marketing and project briefs Translate technical concepts into everyday business language for clients Explain insights from SEO, Analytics, and marketing results to clients Renew and grow existing client accounts. Actively seek additional projects/new business from client contacts Represent the agency at industry, networking, and communication functions Coordinate project timing and budgets with all relevant agency personnel Ensure projects delivery on budget and on time by working collaboratively with internal teams Planning, developing and managing clients' digital strategies Analyzing and optimizing digital campaigns Work with clients to gather and review their marketing plans, budgets and goals 3 to 5 years experience as a Digital Account Manager in an agency setting or equivalent experience ~ A Digital strategist at heart ~ Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail ~ Experience managing people ~ Solid understanding of deployment platforms ~ Project management and/or technical ability ~ Not for Profit and FinTech experience is an asset. Experience managing at least five accounts/clients at any given time Understanding of SEO, SEM and Social Media Experience with App UI/UX and marketing Employment Type Full-time #