Our Client, an award-winning, global tech-forward digital performance agency with over 14 years of experience, seeks an ambitious, proactive, strategic digital account manager who is tech-savvy, has a dynamic go-getter attitude and exceptional communication skills to help manage trusted relationships with their growing client base.
As part of the Account Management team and key contact for both client and internal teams, your responsibilities will include effectively managing multiple priorities in a fast-paced environment to help expand the client relationship and overall growth of your client portfolio through successful completion of projects and strategic and consultative account building.
You will grow revenue by guiding existing accounts through thought leadership, web development, digital marketing, and IT activities and work closely with Canadian clients.
We are looking for an outstanding individual with the following qualities:
- Confident - Exudes confidence and control in all aspects of client and internal team relations, thereby fostering trust and building strong client/team relationships
- Proactive - Keeps communication channels open with both clients and internal teams to identify new opportunities and address any potential problems before they occur
- Punctual - Ensures timely delivery to clients of all ongoing projects' deliverables and results
- Proud - Ensures that a high level of excellence is maintained for all client work and projects
- Organized - Can handle multiple accounts and support tickets seamlessly, and stay on top of situations and requests
- Ability to Listen - Able to clearly understand client requirements and goals when communicating with them and to pass on the correct information to internal teams
- Differentiates - Able to filter client requests and tasks on a priority basis to achieve maximum efficiency with minimum disturbance
- Personable - Is a team player who is enthusiastic, people-oriented and a great communicator with the ability to manage people and situations
Responsibilities:
- Handle day-to-day activities for assigned clients
- Gather strategic intelligence and other tactical information
- Send out Client Contact Reports for all client meetings and telephone conversations
- Relay client requests and change orders to all appropriate team members quickly
- Check and approve creative/production materials, copy, content, layout, production art, and coordinates client approval of same
- Send out Meeting Summary Reports for all client meetings and telephone interactions
- Draft marketing and project briefs
- Working with the PM compile client-facing Scope of Work
- Regularly check for and respond promptly to all client communications
- Translate technical concepts into everyday business language for clients
- Explain insights from SEO, Analytics, and marketing results to clients
- Renew and grow existing client accounts.
- Actively seek additional projects/new business from client contacts
- Represent the agency at industry, networking, and communication functions
- Coordinate project timing and budgets with all relevant agency personnel
- Ensure projects delivery on budget and on time by working collaboratively with internal teams
- Planning, developing and managing clients' digital strategies
- Analyzing and optimizing digital campaigns
- Assist with challenging client requests or issue escalations as needed
- Work with clients to gather and review their marketing plans, budgets and goals
Desired Skills & Experience
- 3 to 5 years experience as a Digital Account Manager in an agency setting or equivalent experience
- A Digital strategist at heart
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
- Experience managing people
- Solid understanding of deployment platforms
- Project management and/or technical ability
- Strong written and oral communication skills
- Not for Profit and FinTech experience is an asset.
Qualifications:
- Experience managing at least five accounts/clients at any given time
- Comfortable with Google Analytics & Google Ads
- Understanding of SEO, SEM and Social Media
- Excellent listening, negotiation and presentation abilities
- Curious, resourceful, proactive and solutions-oriented.
- Experience with App UI/UX and marketing
Employment Type
Full-time
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