Tuesday, March 19, 2024
P.S.: This is a one-year contract role.
Join our team as the Complaints Coordinator at Factors Group, where you'll spearhead our Complaints program across multiple facilities in Canada, the US, and Australia. As a crucial link between regulatory requirements and company expectations, you'll navigate the intricate landscape of customer complaints, from logging and investigating to implementing corrective and preventative actions. What sets this role apart is our unwavering commitment to sustainability, infusing every step with our core values of people, planet, and profit. If you're ready to make a meaningful impact while championing quality and integrity, apply now to be part of our dynamic team!
At Factors Group of Companies, we don't just create products; we craft experiences that resonate with our customers. Our commitment to Sustainability (people, planet, and profit) is at the core of everything we do. We're a diverse team of creative minds, united by the drive to make a positive impact and revolutionize the industry.
We are a well-established and growing BC business and one of Canada's leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
- Receiving, evaluating, and logging complaints and adverse reactions into the complaints system.
- Performing investigations and coordinating with relevant sites/departments for further actions.
- Ensure all adverse reactions required to be reported to a regulatory body are completed within required timelines.
- Conducting trend analysis, creating, and presenting quarterly and annual reports as a part of management review.
- Developing and maintaining standard operating procedures (SOPs), work procedures (WPs), and adhering to cGMP and Good Pharmacovigilance Practices (GVPs).
What you have:
- Bachelor's degree in a scientific discipline such as Chemistry, Engineering, Biology, or Food Science
- Minimum 3 years' experience in a similar role in natural health products (NHP), food and/or pharmaceutical industry
- Knowledge of current Good Manufacturing Practices as outlined in Health Canada Drugs, NNHPD and/or TGA, and FDA (21 CFR Part 111)
- Strong competency with Microsoft Office applications such as Word, PowerPoint, and Excel
- Strong communication skills (verbal and written) in English
- Strong interpersonal skills and ability to collaborate productively with employees at all levels
- Self-starter with strong organization, project management, and decision-making skills
- Investigative mindset with strong attention to detail
- Adaptability and ability to function effectively in a dynamic environment
- Physically able to perform job duties, including some lifting
What's in it for you:
- Opportunity to work in a dynamic environment with a focus on quality and compliance
- Exposure to various aspects of complaints management and pharmacovigilance
- Chance to contribute to the development and maintenance of standard operating procedures and compliance with regulatory requirements
What you get:
- Competitive compensation package
- Benefits package including health insurance and retirement plans
- Opportunities for professional development and advancement within the organization
- Supportive work environment that values safety, quality, and collaboration
If you are ready to be a part of a team that values excellence and commitment to customer wellbeing, apply now! Join Factors Group of Nutritional Companies Inc. and contribute to our mission of making a positive impact on lives.
- 1550 United Blvd, Coquitlam, BC V3K 6Y2, Canada
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