About the RoleBilingual Nurse Case Manager (BNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. BNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes.This role is operated remotely.A Day in the LifeLiaise and advocate with third-party providers and provincial governments as necessary to determine coverage options.Ensure patients are scheduled for blood work and notify physicians of expired blood work resultsComplete Welcome Call activities with the patient according to defined scriptsFacilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients' circle of care.Follow-up/advocate until a decision is received, ideally securing coverage for the patient.Work closely with the manufacturer local sales representatives to support specific physician's and staff needs.Offer and/or provide educational training to patients and physicians on product's administrationAct as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.Provide updates to stakeholders based on observations in the field and physician'sEnsure patient records are maintained and data accurate to meet program reporting requirements.Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third party systemsReport and document Adverse Events as per Pharmacovigilance requirementsParticipate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the projectMaintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnelRequires traveling to physician's offices on a regular basis as requested by the physician's officeCompletes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and Bayshore's policyComplete product complaint reportsAdhere to Bayshore and manufacturer Policies and ProceduresComplete other tasks as requestedJob QualificationWhat You Bring to the TeamRegistered Nurse or Registered Practical Nurse (RN/RPN) LicensePreference with Candidates that have experience with the disease stateRegistered and in good standing with the College of NursesExcellent written and verbal communication skills in English and FrenchMinimum 2 years' experience in Patient Support ProgramsProviding excellent customer services skills internally as well as externallyExcellent verbal and written communication skills and interpersonal skills; English and French considered an assetReimbursement experienceUnderstanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.Familiarity with the Special Authorization process for both public and private insurance in assigned territory.Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web- portals/internet useStrong critical thinking and problem solving skillsMaking decisions using sound judgment, and meeting deadlines.Accurate data collection and data integrityEase with working in a paperless environment.Ability to drive for resultsProven ability to work in a team environmentAbility to resolve conflict in a professional matterStrong sense of organization and attention to detailSelf-regulation of time management and the ability to multi-task and adhere to deadlinesFamiliarity with PIPEDA and how it applies in a confidential patient environment.Valid driver's license with less than 2 infractions in the past 2 years