WHO ARE WE?

At Western Dispatch, we're not just in the logistics game; we're redefining it. For over 40 years we've been a leader in Express Courier, Hot Shot, Freight Distribution, Warehousing, and Logistics solutions. Our core business is defined by unparalleled speed and unwavering reliability, setting the benchmark for on-time performance in the world of urgent, time-sensitive deliveries. We embody efficiency, ensuring that each delivery reaches its destination swiftly and securely, every time.

What's our secret to dominating the fast-paced world of Logistics and Transportation while maintaining unparalleled On-Time performance? It all comes down to our people. Western Dispatch isn't just a company; it's a high-speed arena where the inspired come to play, and the ambitious come to thrive. Here, inspiration ignites action, and every team member is empowered to challenge the status quo, voice groundbreaking ideas, and spearhead transformative workplace advancements.

In the role of Operations Manager, you're the heartbeat of Western Dispatch. This isn't just about managing; it's about energizing and mobilizing a team that's as fast-paced as the industry we dominate. Your leadership will be the catalyst for a culture that buzzes with innovation and efficiency. Every day presents a new challenge, a new opportunity to outperform and outmaneuver. If you're ready to roll up your sleeves and dive into the action, to not just meet but blast through targets, then you're the leader we're looking for. Together, we'll redefine what it means to deliver.

WHO ARE YOU?

· Innovative : You excel in turning challenges into opportunities with your creative problem-solving skills. Always on the lookout for novel solutions, you drive progress and efficiency by thinking outside the box and embracing new technologies and methodologies.

· Resilient : Faced with challenges, you don't just endure; you adapt and grow stronger, viewing setbacks as opportunities to learn and excel in the future.

· Adaptable : You flourish in changing environments, adjusting your strategies and approach, ensuring consistent success regardless of the scenario.

· Strategic : You have a knack for anticipating future trends and aligning resources and efforts to meet tomorrow's challenges today. Your strategic mindset ensures that decisions are not just reactive but proactive, keeping you and the team steps ahead in a competitive landscape.

· Organized : Your organizational skills are unparalleled, enabling you to manage and streamline complex tasks and projects efficiently, ensuring that goals are met with precision and clarity.

· Accountable : You take full responsibility for your actions and their outcomes, owning both successes and learning opportunities. This sense of accountability fosters trust and reliability among your peers and leadership.

· Ambitious : Driven by a relentless desire to surpass goals, your aspirations fuel not only your personal growth but also uplift the entire team towards collective achievement.

· Tenacious : You possess a competitive edge that sets you apart. With determination and focus, you tackle every challenge head-on, aiming to lead and redefine standards of success. You are a KILLER.

THE JOB

· Operational Leadership : Manage day-to-day activities of the Dispatch, Freight Forwarding, Service, and Warehousing teams to ensure seamless operations.

· Team Development : Lead and inspire operational teams to meet and exceed goals and KPIs through effective mentorship and leading by example.

· Talent Acquisition and Mentoring : Recruit, mentor, and lead Operations Department team members, embodying and promoting leadership by example.

· Service Excellence : Guarantee service levels fulfill and surpass client expectations, implementing improvements as needed.

· Client Satisfaction Assurance : Proactively identify service failures and implement corrective actions to enhance overall service quality and reliability.

· Efficiency Optimization : Collaborate with the Dispatch Team on planning and forecasting driver routes to enhance efficiency in terms of stops per hour.

· Process Improvement : Work with each team to identify and implement changes for better operational efficiency and customer satisfaction while maintaining cost effectiveness.

· Owner/Operator Management : Recruit, manage and guide our group of Owner/Operators.

· Compliance and Record Keeping : Maintain owner/operator files, ensuring records are accurate and up to date.

· Training and Development : Ensure Owner/Operators follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc.

· Performance Management : Conduct meetings with Owner/Operators and staff for training, feedback, and discussions on improvement areas.

· Performance Reporting : Oversee the completion of performance reports, ensuring thorough and accurate assessments.

· Technological Advancement : Evaluate and implement technology solutions to improve operational efficiency, such as Transportation Management Systems (TMS), Warehouse Management Systems (WMS), or GPS tracking for fleet management.

· Client Relationship Management : Develop and maintain strong relationships with key clients, including regular reviews of contract performance, addressing any concerns, and identifying opportunities for additional services or improvements.

· Strategic Collaboration : Work closely with the Executive Team in strategic planning for the logistical operations of the company. Help in identifying opportunities for expansion, new service offerings, or entering new markets.

YOUR QUALIFICATIONS

· Leadership Experience : Demonstrated leadership in the delivery or logistics sectors, with a proven track record of guiding teams towards operational excellence.

· Technical Proficiency : Solid proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams, essential for efficient management and communication.

· Interpersonal and Organizational Skills : Exceptional interpersonal communication skills coupled with strong organizational abilities to effectively coordinate projects and team activities.

· Decision-Making Under Pressure : Excellent decision-making capabilities, particularly in high-pressure situations, ensuring swift and effective resolution of challenges.

· Educational Background / Job Experience : A College or University degree in business or relevant job experience is preferred.

· Project Management : Proven expertise in managing multiple projects and tasks simultaneously, maintaining focus and delivering results.

· Proactive Problem-Solving : A bias for action with outstanding problem-solving skills, demonstrating an ability to identify and address issues proactively.

· Communication Proficiency : Strong verbal and written communication skills, vital for clear and effective information exchange with team members, management, and clients.

· Innovation and Continuous Improvement : Openness to innovation, exploring new technologies, and continuous process improvements to enhance operational efficiency and competitiveness.

· Conflict Resolution : Skills in resolving conflicts within teams or with clients/vendors efficiently, ensuring positive outcomes and maintaining strong relationships.

· Direct Communication : Skilled in expressing ideas and feedback clearly and straightforwardly, ensuring transparency while maintaining professionalism and respect.

WHY JOIN WESTERN DISPATCH?

At Western Dispatch, we take pride in our leadership within the logistics industry and our commitment to a supportive and dynamic work environment. Here's what you can look forward to when joining our team:

· Health Benefits : Comprehensive health benefits are provided to support the well-being of our team members and their families.

· Dynamic Work Environment : Our environment is designed to inspire, with a culture that encourages creativity, welcomes feedback, and promotes workplace improvements. You'll thrive in a setting that values innovation and adaptability.

· Competitive Pay and Bonus Structure : We recognize and reward hard work and dedication. Our competitive salaries and bonus structure reflect our appreciation for your contributions.

· Opportunity for Advancement : We are deeply committed to the professional development of our team members. With us, you'll have clear pathways for career advancement, ensuring that your hard work and achievements can lead to greater responsibilities and roles within the company.

And lastly, before you apply, ask yourself these questions:

· Do I possess the skills outlined above?

· Do I have the personality to succeed in this dynamic work environment?

· Do I want my voice to be heard and my ideas to be explored?

· Am I looking for a fulfilling job where I can make a real impact, not just be another cog in the machine?

If you answered "yes" to these questions, we invite you to join our journey. Apply now and let's explore how you can contribute to our continuing success.

Job Types: Full-time, Permanent

Salary: $70,000.00-$100,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• How do you ensure your team remains motivated and productive?

Education:

• Secondary School (preferred)

Experience:

• Logistics: 3 years (preferred)

Work Location: In person

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