locations 1307 Sainte - Catherine Street W, Montreal, QC

time type Full time

posted on Posted 8 Days Ago

job requisition id R2000450886

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

A t Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.

Why is this role important?

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Makes recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

How You'll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

A t Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.

Why is this role important?

Directeur(trice) Adjoint(e), Ventes

Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.

Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit :

• Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente
• Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d'atteindre les objectifs de service à la clientèle
• Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant
• Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle
• Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu'à d'autres programmes de formation de l'entreprise, au besoin
• Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service
• Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients
• Participer au recrutement et à la sélection des conseillers
• Assigner le travail et les affectations aux conseillers, au besoin
• Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients
• Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement
• Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services
• Maintenir en tout temps des normes élevées en matière de présentation des marchandises
• Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin
• Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance
• Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code
• Effectuer les autres tâches qui lui sont assignées

Le/la candidat(e) idéal(e) possède :

• De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service
• Une expérience prouvée de dépassement des objectifs de ventes et de profit
• Une capacité d'adaptation et est à l'aise avec le changement
• De l'expérience en vente au détail dans un environnement de luxe de préférence
• Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces
• Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Un esprit d'entreprise
• Excellente communication en français et en anglais

L'évaluation du succès :

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du service
• Rétroactions des clients internes et externes

Assistant Manager, Sales

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Makes recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Entrepreneurial spirit

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

How You'll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

About Us

Loblaw Companies Limited is Canada's food and pharmacy leader, the nation's largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw provides Canadians with grocery, pharmacy, health and beauty, apparel, general merchandise, financial services, and wireless mobile products and services. With nearly 2,500 corporate, franchised and Associate-owned locations, Loblaw, its franchisees, and Associate-owners employ approximately 200,000 full- and part-time employees, making it one of Canada's largest private sector employers.

Loblaw's purpose – Live Life Well – puts first the needs and well-being of Canadians who make one billion transactions annually in the companies' stores. Loblaw is positioned to meet and exceed those needs in many ways: convenient locations; more than 1,050 grocery stores that span the value spectrum from discount to specialty; full-service pharmacies at more than 1,300 Shoppers Drug Mart and Pharmaprix locations and more than 500 Loblaw locations; PC Financial financial services; affordable Joe Fresh fashion and family apparel; and three of Canada's top consumer brands in Life Brand, no name and President's Choice. We are always looking for talented people to join our team. Your fresh future starts here. Apply today!

A NOTE ON RECRUITMENT FRAUD

Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process.

To avoid falling victim to recruitment fraud:

• Do not to respond to unsolicited offers from people you are unfamiliar with
• Do not disclose personal or financial details via text messages
• Check any documents for poor grammar and spelling as this is often a warning sign of fraud
• Beware of employers or agents using webmail email addresses such as @Yahoo or @Hotmail
• Hover over email addresses to check the sender's details
• If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud

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