We're not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. As an employee of Petline, you'll service brands such as PetSecure, Peppermint, Desjardins, The Personal, Sonnet Insurance, OVMA, Hudson's Bay, Toronto Humane Society, Nova Scotia SPCA and PetShield. If you're looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

• Assist customers with policy and claims-related inquiries
• Up-sell/retain pet health insurance policies with existing customers
• Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
• Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
• Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
• Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer's needs
• Promote and educate prospective customers via inbound, outbound and online programs

What do you bring to the role?

For quebec based applicants: you MUST be a holder of an AMF Damage Insurance License

• High school diploma or equivalent combination of education and experience
• You have strong verbal and written communication skills
• You're well versed in navigating multiple computer programs at once
• You're committed to achieving individual and team goals
• You have proven ability to recognize sales opportunities in a contact center environment
• General Insurance License, Level 1 OR Level for applicants outside of Quebec

Salary range is $42,400 - $78,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay,eligible employees may participate various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

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