~ Digital, Web Content and Social Media Officer University of Guelph ( Guelph, ON, Canada ) The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. RESPONSIBILITIES : Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Is your resume up-to-par? Perfect your job application with VisualCV so you can get hired faster!#J-18808-Ljbffr