The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is experiencing a crisis – a shortage of care workers.
At Caribou, we are on a mission to solve the caregiver crisis. Addressing this shortage will ripple positively across society: more fulfilling careers in healthcare, greater capacity to care for those in need, reduced stress on affected families, improved quality of life, and reduced burden on the hospital system. The caregiver shortage affects everyone, and together with our customers and partners, we will help solve it.
With Caribou's technology, care organizations can create a staff rewards program that motivates, attracts, and retains staff like never before. As a result, our customers grow their staff by more than 25% in the first year and reduce staff turnover by enabling a culture of recognition. We help solve the industry's two biggest problems: recruitment and retention.
It is essential for caregivers to feel valued, heard, and financially secure. With Caribou, care organizations can better understand their employees' needs, recognize their efforts, and compensate them with financial rewards. Organizations using Caribou become the employer that caregivers strive to work for in their community. This empowered workforce delivers superior quality care to those who need it.
Caribou is in the midst of an exciting chapter of growth as we work with leading home care organizations in Canada and the United States to introduce the future of recognition to the industry. The journey is just beginning. Join us as we transform the way we care for care workers.
Role Summary
We are seeking a talented and motivated Senior Account Executive to join the Herd. The ideal candidate will be responsible for cultivating and maintaining strong relationships with customers, driving revenue growth, and ensuring customer satisfaction. This is an exciting opportunity for a results-oriented individual who thrives in a fast-paced environment and has a passion for sales. This person will report into our CEO and Co-Founder, Alex Oosterveen.
What you will be doing:
- Develop and execute strategic account plans to meet and exceed sales targets
- Identify and pursue new business opportunities within assigned accounts
- Build and maintain strong, long-lasting customer relationships
- Serve as the primary point of contact for customers and address their inquiries and concerns in a timely and professional manner
- Collaborate with cross-functional teams to deliver exceptional service and support to clients
- Stay abreast of industry trends, market developments, and competitor activities
- Prepare and deliver sales presentations and proposals to prospective customers
- Track and report on sales performance metrics and KPIs
About you:
- 4+ years of full sales cycle experience, ideally within a SaaS/startup environment (Bonus if you have experience selling to home care agencies)
- Excellent communication, negotiation, and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Demonstrated ability to effectively manage a large pipeline of leads, prospects, and clients. This includes lead generation, qualification, nurturing, and closing deals within tight timeframes
- Proficiency in CRM software (e.g., HubSpot)
- Willingness to travel as needed, expected to average 1 trip a month however there are busier seasons
Interview Process:
- Phone Screen with someone from the People team
- Hiring Manager Interview with our CEO and Co-Founder, Alex Oosterveen
- Present a take home assignment to the hiring team
- Leadership Interview with our Co-Founder, Christian Alaimo
- References & Background Check
- Offer and celebration
Why Caribou?
- Competitive cash and equity compensation, this position will be comprised of base and commission
- Generous PTO policy including 15 mandatory vacation days (and up to 20 vacation days)
- Enjoy Summer half-day Fridays, your birthday off, holiday shutdown and extra long Family Day weekend
- Great team culture - we care deeply about the work and each other
- Top of market maternal and paternal leave
- Excellent healthcare benefits including a $3,000 health spending account
- Personal development budget; we support our team members' growth
- Opportunity for rapid growth and career development; the Herd is growing!
While Caribou is headquartered in Toronto, with the emerging shift to distributed teams, we are open to candidates who are based outside of Toronto and can work remotely.
Equal Opportunity Employer
At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.
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