Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Specialist in the Okanagan to the Scandi Family! You will be taking care of a mixed client portfolio of 17 sites. Kelowna, Kamloops, Vernon, Penticton, Salmon Arm, and Hope with overnight travel every other month. Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family. Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. We have family friendly events year-round and affectionately call our team members the Scandi Family. Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio. Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action Reliable vehicle and valid driver's license in good standing ~ Must be tech savvy with the ability to navigate and learn new softwares and programs quickly ~ Most important to us is strong customer service skills and a willingness to learn the cleaning industry ~ Excellent proficiency of the English language in both written and verbal communication ~ 20 minute preliminary phone interview with our Recruiter ~30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace.