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Automotive Service Consultant

AUTOLOANSERVICES.CA
Newmarket, ON
42 000 $ - 75 000 $ / année
Temps plein
Contractuel
Expérimenté

AUTOLOANSERVICES.CA is looking for an experienced Service Advisor to add to our growing team. We offer Sales, Finance and Service. We have recently opened a state of the art Service Department with two full time technicians. We Offer: Salary range: between $42,000 -$75,000 earning potential Benefits package which includes Health, Dental, Life and Long-term Disability Great company culture Promotion from within A supportive management team Job Duties: Greeting customers promptly, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking in to account the customer's schedule. Handling customer complaints and maintaining high customer satisfaction standards Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being Your Key Responsibilities Estimating the cost and time needed for a wide range of repairs Welcoming customers and discussing their needs Answering customer inquiries, either in person or on the phone Develop repair estimates by taking the cost of materials, supplies, and labor into consideration. Prepare repair orders by detailing the vehicle's problems or symptoms. Connecting customers to the right auto technician Sourcing and ordering parts Maintaining automotive records by keeping track of problems and corrective actions Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed Your Capabilities and Credentials Minimum of 3 year dealership experience in a Service Advisor role (Required) CDK or PBS experience is an asset Good Knowledge of Automotive Mechanics & Parts Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Must be able to remain calm when customers and/or situations are not Organization and follow-up skills Experience and desire to work with technology AUTOLOANSERVICES.CA is a Dealership located in Newmarket ON Job Type: Full-time Pay: $42,000.00-$75,000.00 per year