Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of *Client Care Coordinators* who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators* are dedicated to supporting an estimated 4.As a *Client Care Coordinato*r, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon's [Senior] Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities: * Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit * Manage the scheduling and confirmation of appointments for new and existing clients * Prepare Hearing Care Professionals for client appointments by communicating relevant client information * Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists * Maintain accurate client database by ensuring that client records are updated regularly * Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs * Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards *Robust Benefits*: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience. * *Impact*: We help our clients rediscover all the emotions of sound, and we have fun doing it! Diploma in business or medical administration is preferred * 2+ years of administrative experience, preferably in medical setting * Excellent oral and written communication skills in English * Proficient with MS Windows and Office * Experience with client database systems is preferred * Knowledge of insurance and agency coverage for hearing care services is preferred *Able to work on-site in the environment described above to perform the essential functions of this job * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions *Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to [email protected] Types: Full-time, Permanent 00 per hour Dental care * Vision care 8 hour shift * Day shift * Monday to Friday Administrative: 2 years (required)* Medical Receptionist: 1 year (required)