Transformation Delivery Associate page is loaded Transformation Delivery Associate Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR24040303 We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations. The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams' deliverables to ensure they meet business needs. You'll also require strong communication and relationship building skills to build and maintain effective relationships with subject matter experts, stakeholders, Operations management, and value stream leads and members. You'll be able to effectively collaborate and work alongside senior members of the organization to drive desired outcomes. Transformation Lead Do you enjoy building strong relationships and love to learn? Do you possess a strong knowledge of Manulife/John Hancock Retirement Operations? As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations. The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams' deliverables to ensure they meet business needs. You'll also require strong communication and relationship building skills to build and maintain effective relationships with subject matter experts, stakeholders, Operations management, and value stream leads and members. You'll be able to effectively collaborate and work alongside senior members of the organization to drive desired outcomes. You share your humanity, and are a key part of building our diverse and inclusive work environment Experience and strong knowledge of Canadian (preferred) or US Retirement Operations Experience with Manulife recordkeeping systems is an asset Knowledge of/exposure to agile project management is advantageous E xcellent speaking and writing skills to convey key messages in a succinct manner The ability to maneuver complex information and distil into key meaningful insights and high impact slides to tell a story (strong PowerPoint skills is an asset) Superior relationship building skills Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements Act as representative for all areas of Operations (Contact Centre, Member processing, Sponsor processing, Payroll services and Sponsor services) Support data-driven decisions by providing input on the right insights from the business Be creative and diligent in providing input and addressing various problems A bold ambition and set of goals to drive transformation in our industry Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. 0 trillion) in assets under management and administration, including total invested assets of $0.3 trillion), and segregated funds net assets of $0.We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong. At Manulife /John Hancock , we embrace our diversity. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . 00 CAD - $117,250.00 CAD If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers. 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