What you'll do
The Employee Relationship Consultant provides frontline employee relations support for our high-volume populations including Retail, Distribution Centres and Contact Centres. The focus of this role is to deliver employee and manager support for the moments that matter by providing counsel in service of HR related inquiries, leading workplace inquires resulting from employee and manager concerns, and partnering with various stakeholders to deliver outcomes in a consistent, effective, and inclusive manner.
- Provide swift and effective mediation for employees and leaders experiencing workplace conflict to achieve resolution and support de-escalation
- Provide coaching, consultation and support to managers on individual employee issues, corrective action and performance management
- Review and partner with employees and managers to deliver outcomes for non-medical accommodation requests in support of employee well-being
- Use a broad knowledge of HR disciplines (Employee Relations, Performance Management, Leave Management, etc.) to provide support that cannot be attained through Employee Self Service or Manager Self Service (ESS/MSS)
Bilingual; French and English (verbal and written) is required
Post secondary education in Business Administration, Human Resources, or a related field
Minimum 3-5 years of experience in Human Resources, with preference given to those with employee relations experience
Strong working knowledge of Employment Standards Act and Canada Labour Code
Experience in a high-volume high impact service delivery model
Demonstrated ability to build and maintain strong relationships with business partners
Demonstrated ability to use sound judgement in order to analyze a situation and take well-informed, decisive action
Strong problem-solving ability with a commitment to customer service
Capable of working seamlessly and inclusively across multiple diverse employee populations
Experience conducting workplace investigation and inquiry is an asset
Experience with Workday an asset
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