Join our Burnaby healthcare client on an initial 12-month contract as a Senior Technical Project Manager and spearhead a crucial initiative to enhance emergency response capabilities. This key role focuses on leading the end-to-end implementation of a sophisticated call handling solution across the Patient Transfer Network (PTN), ClinicalHub, and Patient Transfer Coordination Center (PTCC). We are seeking an experienced professional with a proven track record in contact center solutions, particularly within call center environments, who thrives in complex project landscapes. Your expertise in emergency operations, telecommunication systems (including VOIP and digital/analog technologies), and vendor management will be pivotal in driving this project forward. If you are looking for a challenging role that combines technical prowess with strategic project leadership and are based in or can frequently travel to Vancouver, Victoria, or Kamloops, we encourage you to apply!

Advantages
• Directly contribute to enhancing life-saving emergency services through leading-edge telecommunication solutions.
• Take charge of a significant project, demonstrating your leadership and project management skills in a high-stakes environment.
• Gain invaluable experience with industry-leading technologies like Avaya and Genesys systems, enhancing your technical and managerial expertise.
• Work alongside a dedicated team of professionals in a supportive atmosphere that values insight and teamwork.
• Positioned in vibrant cities with the option to work from Vancouver, Victoria, or Kamloops, offering a dynamic living experience and the convenience of being close to project centers.

Responsibilities
• Development of a project charter
• Creating and maintaining project milestones and project schedule
• Managing project resources (internal and/or external resources)
• Leading contracting and procurement efforts
• Establishing and tracking project to budget
• Developing a step-by-step transition plan
• Leading the planning, design, implementation, testing, training, change management and deployment of a new call handling solution for PTN, ClinicalHub and PTCC.
• Developing a project risk management plan
• Establishing and leading steering committee and working group meetings.
• Providing formal status reports for various levels of the organization on a regular basis.

Qualifications
• Project leadership and project management experience. (Required)
• Strong organization and interpersonal communications skills. (Required)
• Awareness and knowledge of emergency call center operations. (Required)
• Experience with public safety telecommunication, specifically telephony systems, analog, digital and VOIP. (Required)
• Capable of a high degree of analytical thinking, problem solving, and the ability to deal effectively and rapidly with complex concepts. (Required)
• Able to work effectively in a team environment. (Required)
• Demonstrated ability to rapidly familiarize themselves with complex telephony solution environments and to be able to provide the services identified in Section 2.5 shortly after commencement with little to no supervision. (Required)
• Experience working with outsourced vendors and COTS solutions. (Required)
• Experience and knowledge of Avaya CS1000 products. (Highly Desirable)
• Experience and knowledge of the Genesys contact center solution. (Highly Desirable)
• Project management experience with CCaaS projects. (Highly Desirable)
• Experience with Canadian public sector procurement. (Desirable)
• Technical knowledge of Telus' Avaya CS 1000 product. (Desirable)

Summary
If you're ready to harness your project management and technical skills in a role that truly matters, join our client! Apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don't forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn't for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr