Customer Service Representative (Post Sales) Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. Our Emergency Lighting manufacturing facility in Dorval, Canada is hiring an Insides Sales Support Specialist to be the first point of contact for the customer sales agencies. Reporting to the Customer Service Supervisor, you will be responding to customer inquiries by using your customer service skills and knowledge.

Your responsibilities

• Receive and return orders via fax, phone, EDI, etc.
• Maintain a constant and direct communication with the Customer so that orders come in with all the complete and correct data, and are processed quickly.
• Contact customer (if necessary) and document communications.
• Ensure that return RMA is edited and processed promptly.
• Take necessary actions to ensure special requirement implementation.
• Document and communicate to customer any order modifications.
• Interface with other departments to ensure smooth order flow.
• Respond to customer inquiries concerning their order / delivery status.
• Maintain up-to-date and orderly filing system.
• Investigate and resolve order entry error messages.

Your background

• Bilingualism is essential (French/English). French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Proficiency office software.
• SAP and SFDC an Asset.
• Excellent skills for communication.
• Capacity of fast adaptation to the various products and the process.
• Dynamism.
• Like to work with people.
• Team spirit is essential.
• Ability to stay calm in a stressful situation.

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.

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