Department: Customer Experience Reports to: Customer Experience Manager Function: The responsibility of this position is to provide customer service to all walk-in customers and assigned showroom accounts while achieving monthly sales targets through up-selling ideas, clear-outs and discontinued items. The position is also responsible to maintain showroom/sales counter appearance and stack books, binders and gallery sample presentations. Occasional clerical support may be requested for other functional areas. Principal Duties and Responsibilities: Customer Service/Sales: · Greet and direct all customers in a polite and professional manner. · Provide product knowledge and make recommendations · Ensure regular contact with customer base through visits to the showroom · Advise customer base of sales and promotions · Work with customer on necessary pricing · Deal with customer problems and/or complaints · Assist credit department in collecting outstanding accounts in a timely manner · Develop sales oriented relationship with local customers with the objective of selling business related products/up-selling · Take payments/complete customer receipts · Complete daily cash out · Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional · Relay customer comments/questions and concerns to respective Sales Professionals · Attend product knowledge/sales meetings (when possible)· Responsible for achieving Sales Budget Showroom and Pick Up Counter Management · Maintain a neat/clean appearance of the showroom and sales counter · Rotate "New" sample presentations in the Showroom · Update the Supply Cabinets when required · Update Sample books as required (including removing or stickering all discontinued samples, or updating new sample pages)· Keep a supply of gallery samples, stackbooks and binder cards for customer signout · Record and control all sample signouts · Sticker and remove all discontinued products · Maintain a binder of most current price lists · Maintain a supply of monthly special inserts · Regularly review clearout/overstock reports · Includes ensuring samples or yardage are on display in the discontinued area · Keep all pick-up orders organized (paperwork & product)· Call customers as soon as pick-up orders transferred from another warehouse arrive · Call customers on all pick-up orders 2 weeks old · Manage regular servicing of Showroom (i.e. windows, mats, lighting, snow removal )· Ensure coffee is available in the Showroom for customers at all times · Update the clearout and overstock samples weekly · Other administrative duties as required · Participate in physical inventory when required Communicates with: Existing and potential customers, warehouse staff and all departments at head office. Personal Characteristics required: · Good customer service skills/sales oriented with professional telephone manner. · Good problem solving skills and able to make decisions. · Strong organizational skills and able to multi-task to achieve deadlines. · Strong attention to detail. · Self-disciplined independent work style while remaining approachable. · Able to deal with routine/repetitive tasks. · Willingness to be flexible and participate in various duties/responsibilities Education: · High School Diploma · Basic Computer Skills; including E-mail, Word, Excel. Experience: Customer Service/ Sales experience. Typing/Computer Skills. Microsoft Office intermediate skill level. 40-50 WPM (skills will be tested) Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment. Demonstrated ability to work co-operatively in an independent and/or team setting. Excellent communication skills both verbal and written Office/Reception experience. Working Conditions: Office environment. Business Casual Dress Code Fast Paced Job Type: Full-time Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care Schedule: ~8 hour shift ~ Day shift ~ Monday to Friday Application question(s): Our Showroom location is at 13911 Bridgeport Road | Richmond, BC, V6V 1J6. Will this location work for you? Are you able to work with minimal supervision? Are you used to working in a fast-paced environment? Do you have customer service experience? How many years? Do you have any sales experience? How many years? Can you please tell me what salary range you are looking for? Is there any other details you would like to share at this time? This position is full-time - 40 hours per week, Monday - Friday, 8:00 AM - 4:30 PM. Is this what you are looking for? Work Location: In person #J-18808-Ljbffr