Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.In this role, you are responsible for the daily operation of the Branch office! You will maintain personal targets and goals while ensuring branch targets are achieved through mentoring and coaching staff, implementing company policy and procedures, and organizing Local Marketing and Networking events. Supervise the daily operation of the office and proper staffing • Monitor and motivate staff development via performance appraisals, one-on-ones, and feedback • Organize local business building promotions and networking • Provide high quality service to consumer travel clients • Resolution of client pre-travel complaints with minimal guidance • Remote and/or Hybrid Work Opportunities • Goodlife Corporate Discount • Opportunity to give back through our social responsibility initiatives • Diversity, equity, and inclusion - Diversity makes us EPIC; Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.