Job Title:- Production support L2
Duration:0-12 month(s)
Location:- Montreal, QC (Hybrid)
Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas
Provide technical and functional support to business users, mainly in North America, but also worldwide
Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
Diagnose and resolve data processing problems
Support technical and business analysts in defining application production problems
Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
Participate in disaster recovery trials (evening and weekend work)
Support changes in production environments (evening and weekend work)
Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
Analyze and improve existing procedures and tasks.
Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
Analyze and suggest improvements to our current production monitoring and warning process.
Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

The strengths and skills that will help you succeed
(Must include: Language, years of experience coherent with the corporate title, education level clearly stated)

Technical and functional support experience in an environment in contact with clients
5 years of practice in a production environment, preferable in the financial field
Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
Knowledge of scripting languages
Excellent written and oral communication skills
Analytical, documentation and problem-solving skills
Good organizational skills; concern for customer service
Experience in the financial domain
English is required
Knowledge of Unix and Linux
Ability to work in teams and take initiative

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