Date: May 13, 2024 Location: Boisbriand (QC), Quebec, CA, J7H1N7 Come Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future. As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you've been looking for. Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe. As for our Canadian Team, we have direct OEM presence in Canada and four sites across the nation; Montreal, Toronto, Vancouver and Calgary! Busch Vacuum Technics Inc. is currently looking for a MEDICAL SERVICE COORDINATOR to join our team Across Canada. The individual will be responsible for the coordination of activities and all documentation related to the medical field service. The Medical Service Coordinator will ensure that client visits are scheduled and that the associated documentation is accurate and complete for the completion of the work. Communication with customers and technicians, computer data entry, parts ordering and tracking, document filing, bid preparation and telephone solicitation are some of the duties of the position. The employee must ensure that the procedures/instructions in place are consistently followed. TO JOIN OUR TEAM IS TO ENJOY: A location of choice; A competitive salary based on experience; A work/life balance; A full range of benefits; A profit-sharing program; 3 to 5 days more public holidays than prescribed by law; A dynamic and rewarding working environment. KEY RESPONSIBILITIES Tasks %1. Ensure that the work environment is safe, clean and organized at all times. Always 2. Coordinate and schedule with customers the visits of external technicians across Canadian territories, according to the availability of technicians. 50%3. Prepare submissions for medical service calls, enter data provided by technicians to complete work orders and open and close work orders. 4 Follow up on parts (requisitions and inventory transfers) for the execution of medical fiels service calls. 20%4.1 Maintain and file all documents related to the medical service department: work orders, submissions, cost calculations, etc. 4.2 Conducting telemarketing activities to promote the medical service department. 5. Prepare/transmit selected departmental communications and reports. 10%6. Promote and encourage a positive attitude for all team members. Always 7. Open and close medical service folders and work orders. 20%8. Enter data submitted by technicians to complete relevant work orders and submit/confirm quote to customer (if applicable) If required 9. Contact customers to organize shipment of equipment and/or collect purchase orders. Always 10. Handle other brands' service calls, parts requisition, and quotations. If required 10.1. Follow up on parts orders (requisition, stock transfers) needed for repairs and service calls. 10.2. Looks over rental pumps: shipping and receiving procedure, inventory adjustments, customer follow-ups and invoicing. 10.3. Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion. PRErequisits Diploma of Vocational Studies (DVS) in administration. 2 to 3 years experience in a similar position or in customer service (medical/hospital environnment - an asset). 2-3 years experience coordinating a service or technical team. PARTICULAR SKILLS Ability to work with a computer and fluency with Office Suite. Knowledge of Microsoft Dynamics Great Plains, SAP and Gedys CRM is an asset. Bilingual ( English and French) Multitask / Versatile Demonstrate good judgment, initiative, teamwork and autonomy as well as a sense of responsibility. BENEFITS: • Health and dental care; • Eyesight Care • Additional paid leave; • Group RRSP; • Incentive program; • Health and well-being program; • Voluntary initiative program; • Social Club Committee; • Reimbursement of tuition fees; • Parking on site. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.