Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The role of Analyst Solution Management (3rd Party Corporate Applications & Vendor Management) will include responsibilities for day-to-day application support activities such as functional support, application administration, configuration and troubleshooting. The Analyst will also be involved in lifecycle activities, enhancements and projects to produce functional designs meeting both business requirements and architectural standards. Other duties include participating in the operationalization of new applications and providing SME knowledge and key requirements to ensure our support standards are met. Additionally, the Analyst will be an active part of Problem, Incident and Change processes following ITIL foundations. Troubleshoot application-related issues/inquiries and follow up with backend support when required Perform software administration, configuration, evolution (enhancement), upgrades and patches Analyze business needs, document requirements and design technical solutions with customers. Participate in the planning, development and implementation of both cloud and on-premise infrastructure upgrades and migrations Create custom reports from different types of database sources Provide coaching and training to business users Participate in application portfolio management activities, including Product Lifecycle Management, Cost of Ownership, etc. Ensure compliance with all appropriate CN IT standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, ITIL, etc.) Interface with business colleagues, I&T Help Desk, IT Command Center (ITCC) , I&T support teams or Vendor Collaborate with other team members to improve overall support activities and product evolution activities Delivery (Product Evolution/Project) Define and execute enhancement / project activities around configuration, design specification and testing Provide SME knowledge and key requirements for the operationalization and support of the application Collaborate to the transition to core (T2C) to help enforce the support excellence standard. Generate automation ideas to help improve support effectiveness Design and implement suitable automated processes to optimise day-to-day support activities Bachelor's degree or equivalent work experience Good communication, time management and interpersonal skills 3Rd Party Corporate Application Support Windows Server Expertise Linux Expertise Hands-on experience dealing with databases Experience with vendor management Working Knowledge of ServiceNow Minimum of 5 years experience with concepts, techniques, and tools in the development configuration, and management of production systems Minimum 3 years of experience in developing solutions for and/or supporting enterprise level security applications Assets Experience with successful project implementation Rotating pager support Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.