Position Title: Service Representative Length of Contract: 6 months Physical Working Location (required): Montreal, QC Is this role remote?: Hybrid, 80% minimum in office, during training it will be all in office, length varies can go up to 3 months Hours of Operation: 7am-3pm is preferred but 8am-4pm EST also works Monday to Friday Role Mandate: The Bilingual Service Representative is accountable to manage all customer service inquiries. Customer service inquiries are received by phone calls and emails. Quality and professionalism are key when responding. Role Responsibilities Include (but are not limited to): Provides day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfilment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc. Must-Have Skills: Bilingual in both French and English (must be able to hold fluent conversations) but doesn't need to be able to write in French perfectly Customer service experience - 1-2 years - in office or professional setting Communicating concisely with professionalism via phone and email Tech-savvy individual with strong computer and writing skills Nice-to-Have Skills: Previous financial institution experience Proficient in Microsoft Office – Excel Previous experience in an analytical role/investigation Education ~ High School Diploma or higher