Your role:

• Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.

• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.

• Communicating with clients throughout the solution implementation process to obtain feedback and approval.

• Learn, configure, and install software systems and all necessary components.

• Work closely with the Customer Success team to ensure we are creating "raving fans"

• Ensuring that the project team is aware of key deliverables and project milestones.

Position Requirements:

• Bachelor's degree or diploma in computer science, engineering, computer information science, information technology, or a related field.

• GIS and/or Infrastructure Asset Management Experience is considered an asset.

• Proven experience working as an Implementation Specialist.

• Sound technical knowledge.

• Proficiency in all Microsoft Office applications and SQL database management systems.

• The ability to multitask effectively.

• The ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Excellent organizational and time management skills.

• Exceptional communication and customer service skills.

• Detail-oriented.

• Municipal experience is an asset.