The Resident Manager is responsible for day to day customer service and administration of their assigned residential properties on behalf of York Property Management. The Resident Manager reports to the Community Manager and works in collaboration with the Maintenance Technicians and Cleaning Associates. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required. Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner Submit Notices to Vacate to Head Office and deliver Move Out Instructions to residents Post resident payments to property management software and complete bank deposits Maintain a detailed record of resident notes in property management software and upload documents and pictures in a timely manner Inspect common areas and clean and/or repair as necessary Complete Fire Safety walk throughs and logs Maintain building alarm system and ensure smoke detectors are in working order Inspect boiler (if applicable), mechanical room and hot water tanks and clean as required Ensure compliance with building rules and regulations Respond to emergency calls after hours as required 3 years of Customer Service Experience preferred ~ Experience working in the Property Management field is an asset Excellent customer service and public interaction skills Time management skills York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM. Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious. Our vision is to create and maintain rental properties that all of our residents are proud to call home. York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.